Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Is it possible to send a PDF with a message? I used to do it using the "masked" email address, but now that those are gone, I don't know how to send a PDF. Help! Latest reply by Jon2761

This is a group of seven arriving in four hours for several days. So it is not like they just need one mask. I feel the request goes beyond what is customary. Since I don’t have a lobby or common space I do not require masks and therefore should not be ex... Latest reply by Inna22

Hi, I'm fairly new to this -opened in August and have been fortunate enough to be pretty busy. And maybe I've been really lucky with my previous guests so my expectations are too high. We recently had a family of 4 (husband, wife, 2 littles) who booked l... Latest reply by Ray-and-Thelma0

Hi Everyone, We are fairly new to hosting and this will be our first winter having guests at our mountain cabin (not our primary residence). For those of you who rent out homes in colder climates, how do you handle winterizing your homes in between guest... Latest reply by Till-and-Jutta0

I have used Airbnb for a few days stay in a flat in London. Before arrival the landlord asked for £350 as a deposit, but clearly stated in the message that the deposit is for breaking house rules regarding having additional guests or neighbours complainin... Latest reply by Mohmed1

Hi there,With the easing of restrictions next week for the fully vaccinated only, I'm wondering whether I need to ask my guests whether they are vaccinated. Advice I received from NSW Health is that I have an obligation to ensure that guests are not brea... Latest reply by Gemma5

Hiya, I had a guest arrive yesterday - and leave ten minutes later!! The booking came 2 days befire she was due to arrive so i got it all ready and the cleaner booked. It was sposed to be almost a month booking but I wasnt 100% ready when she arrived (I w... Latest reply by Michelle53

So, we host since 2016, but were closed from March 2020 until March 2021 when we reopened again. In these last 6 months of hosting, we got a lot of requests for late check-in and cancelations for the same reason. When I say a lot, I mean A LOOOT! Faaar m... Latest reply by Branka-and-Silvia0

Hi All,We are fairly new to hosting and had a weird issue tonight. Our property is located in a more rural area of San Diego. I always let the guests know that since it’s rural there is potential for wildlife spottings (snakes, coyotes etc.) and to always... Latest reply by Paige207

I recently had a guest family, booked for 13 days. On the 4th day they stated they found fleas in the place - bedroom, kitchen and one family member... and demanded a full refund. We have had several people stay in our apartment and have never had a compl... Latest reply by Brian2036