Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had rented an AirBnb for one whole week. We arrived on Monday and saw that there was construction work in front of our house. Then there was also renovation done inside of the house… Once Workers were standing on our balcony …! As we got new windows …It... Latest reply by Brian2036

Sorry for sideways pix, didn't allow rotate upright. Question for me is liability if I try providing either a grab bar that uses suction cups or mat for inner tub floor, both which I feel increase liability, should a guest swing from the suction cupped b... Latest reply by Brian2036

I had my first experience with this situation, where a guest left a small bag at the home containing overnight items and (yes this is true) a teddy bear. The following morning our housekeeper discovered the bag, took a photo of it, and sent the photo to ... Latest reply by Mike-And-Jane0

When I started Airbnb-I read someplace that the advice was to do all white towels. I do have a black little wash clothe with "Make Up" monogrammed on it for female guests. Anyway, so lately over the past couple of months, I've had a lot of ruined white to... Latest reply by Kevin2172

Hi,I have 3 guests who had checked in on 13th march in my apartment in Malaga, Spain. At this point WHO has already declared the pandemic. After 3 hours of my guests checking in, they had decided they prefer to return home after all, due to uncertainty wi... Latest reply by Vicki435

Hi, all. I am new to here. I have been hosting for 2 months and got 3 bookings so far. Today customer checked out my unit. They left my unit extremely clean even vacuum themselves. But they took saucepan with them(I can't find anywhere). I tried to contac... Latest reply by Barbara2519

Hi, I would like a fast payout method. I'm often waiting a week for money to hit the bank. Then the banks are closed on weekends and I can't pay people in a timely manner. Could you add Zelle, Revolut or Bitcoin Lightning for ~instant transfers? Thank yo... Latest reply by Mike-And-Jane0

I’ve had a number of guests book last minute such as with wanting to arrive in minutes or in a couple of hours. I really don’t like that Airbnb says you have to say why you won’t book them and that you owe it to them to provide an explanation. I have my s... Latest reply by Mike-And-Helen0

Hello everyone, I have a question. I am having a very bad experience with a guest. I do not provide essential, as is expressly stated in my ad, however, the guy asks me in dm if there were towels and sheets and I replied that I would provide them without ... Latest reply by Sarah977

Fiz um reserva, a reserva foi confirmada e no dia o anfitrião não apareceu para o check in e falou que não aluga mais o apartamento dele pelo airbnb, entrei com uma reclamação já fazem mais de 3 dias e até agora nada. Latest reply by Emiel1