Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi Jenny who stayed in my place on 30-31 January has left a dishonest review on my review page which affecting our potential guest and it look so bad on my profile. All the point she has mentioned are not true and she has made a false allegation against m... Latest reply by Mike-And-Jane0

Every time I have a large group, (more then 16) I personally need to figure out the math and deal with the guest. Which I feel is a waste of time when the guest could have just made the booking for the correct amount of guest at the correct amount of pay....

Hi! I'm new to hosting, we're on our 5th guest right now so I was hoping for some advice. We had our first family with children stay, a 4 year old, a 2 year old and a 4 month old. We knew kids would be messier but I'm just wondering what people consi... Latest reply by Ian-And-Anne-Marie0

[Update Feb 19th, 2020] This thread has now been closed in line with the Community Center Guidelines. ******************************* Hi guys. I'm writing this as recently I've had some unusual experiences with Chinese guests. I am based in th... Latest reply by Lizzie

Hello, I honestly don’t know if I’m being too sensitive or if what I’m experiencing is a problem but check this out. Guests, who are mostly white, have asked my wife, who is also white, if the area that they chose to book, where we live, is safe. Now, ... Latest reply by Quincy

This young lady reserved a full private apartment in our Victorian house. She arrived on time and we had a seamless check-in.She had a few good reviews from traveling with her family in another country a few years ago; she seemed like good guest material... Latest reply by Irene475

I took a long term booking for dates in March and then they wanted to cancel after the 48 hr window so Airbnb was holding their money and won't issue a refund directly (as I just learned that AIRBNB cancelation policy for long term bookings overrides our ... Latest reply by Sandra1012

Hi Community and thanks in advance for any advice on the following predicament. We have a 6 bedroom house that we rent out to large groups. One bedroom has (2) sets of bunk beds (twin over twin bunk, full over queen bunk and a cot) and sleeps 7. We would...

Dear Community: I am a homestay Super-Host with 3+ years in AirBnB, always on my toes out of concern I will lose my Super-Host status through no fault of my own. As AirBnB becomes more and more of a common name, I'm having an increasing % of Guests wh... Latest reply by Derek157

Please look at the photo of my living room in my Airbnb ad. One guest suggested I should have an indoor plant in my living room. Is this a good idea? What maintenance is required, what types of plants would be suitable/recommended? I have a fairly large l... Latest reply by Tommy150