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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi I am facing a really weird situation that I need help with. I have a listing in my apt (I live in a 2 bedroom) and I am renting 1 room to guests and living in the other room. So far so good with airbnb never had a bad review and everyone were happy a... Latest reply by Susan151

The problem with the review rating system is that there is no rubric. There is no consistency between reviewers. One person may be a "hard marker" and give 4 stars to a place that another reviewer with the exact same experience may give 5 stars. What diff... Latest reply by Manik1

I'm renting out a room with a queen size bed, apparently the guests were siblings and did not want to sleep together in the bed, so I noticed the guy sleeping on the sofa...When they left I see this big stain....I dont know if he peed himself judging f... Latest reply by Ian-And-Anne-Marie0

We are fairly new to Airbnb and we are finding the guests we are getting through far less respectful of the property with more damage and breakages than we have had to cope with guests from our other site, which we have been using for over 4 years. Init... Latest reply by Gino3

Every 3-6 months I get to stay in another Airbnb as a guest, and each time the requirements of the review system get more onorous. At least for us hosts we simply get to write a review, private feedback, star rate 3 categories and give a thumbs up/down...... Latest reply by Robin4

I have two guys sharing a queen size bed in one of my guest rooms. I'm gay, by the way, so I have no problem with guys sharing a bed, but these are two straight guys. Guess they're cheap. Anyway, all my guests have been lovely...until now. They didn'... Latest reply by Stephanie

Hi, I have a personal family situation in 3 weeks time that has come up and I simply can’t get out of it, I am going to have to ask a guest to cancel their visit of a few days as I’m led to believe its an easier process if the guest cancels rather than th... Latest reply by Robin4

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

I have just had an hour long chat with 'support' and discovered that there is something called 'dynamic reviews' which apparently are only visible on the mobile app. The reason this came about was I happened to be looking at one of our listings and saw th... Latest reply by Steve812

We are new to Airbnb and just had our 12th guest clean out the toiletries basket. This is the first time that’s happened, previous guest have rightfully used an item or two but I was a little shocked to see the entire basket empty. We provide single si... Latest reply by Noel102