Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am a new hosting, please help me! My guest is asking me for a full refund after she cancels a reservation for 30 days, (two weeks before check-in). After she cancels I received a notice from Airbnb that they will refund me, however; after that email, ... Latest reply by Mark-and-Gabriela0

Can someone explain at what step in the process a guest receives the 'pre-booking message' and any advice on what it should say? Thank you in advance! Latest reply by Ryan111

I have a new water heater and cartridges and I test hot water before every guest. I have 4 grown adults, 1 child, 1 infant, and 1 dog staying in my Airbnb for a week. They said that there was no hot water in one shower, then next message it was both sho... Latest reply by Sarah977

I have had difficulty hosting healthcare workers-incredible ungrateful, rude and messy. Has anyone else had this experience, or has it just been my bad luck? Latest reply by Sarah977

**Moved from the hosting board once I realized this board was hosts only*** I started AirBnB'ing a guesthouse that is in our backyard back in December and so far it has gone really well. I had one issue last week that I'm pretty annoyed about.... I had a... Latest reply by Sarah977

I feel like this guest meant to book with @Laura2592 She usually gets these types of requests.Guest (no previous communication, headcount is 2): Hi do you happen to have a few folding tables and chairs for rental?my listing is showing a big table with a... Latest reply by Jenni-and-Robert0

Hi fellow hosts, I have a big residential development block immediately next door to my property in the suburbs of Adelaide South Australia in a naturalised park setting.It’s been vacant (and very quiet) for a long time but I’ve learnt that work is schedu... Latest reply by M199

I have hosted guests in my home exactly two times using Airbnb. Once last Friday, once last night. Both times, HUGE unauthorized parties were thrown in my home. The first party I came to find out was attended by minors and both alcohol and illegal drugs w... Latest reply by Carol6238

Although I have it clearly stated in my listing and discuss this verbally on arrival, I am having difficulty with pet owners not being responsible with their pets. My backyard is fenced in allowing for pets to run free, I require owners to clean up beh... Latest reply by Susan616

Hi all, I have guests arriving from overseas for a couple of weeks; they will be quarantining for the first 10 days and having their covid tests sent to the listing address. Presumably I'll not be permitted to greet them on arrival so they'll need to self... Latest reply by Deborah12