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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi Airbnb,I would strongly recommend you to make a campaign towards guests and hosts about best practise messaging. I have just experienced requests from guests who make me uncomfortable hosting them because of bad practise messaging.One was from a Dane w... Latest reply by Yvonne682

My current guest, who checked in a few days ago is complaining about a smell of cigarettes in the foyer of the apartment block where my Airbnb is. He has asked me to ask the Body corporate to do something about it, which I have but haven't heard anything ... Latest reply by Anonymous

I need to replace a storage cupboard and send other items to enhance my apartment. This might inconvenience the guest a bit. How would you go about it? Latest reply by Rita2164

Hello everyone, As airbnb host, we just had this strange incident: Our guests left us a really good review with comments and 5 star ratings and we reviewed them too. But several days after, I got this email from a case manager saying that she was req... Latest reply by Ina25702

I received a phone call last night. The new guest let me know that water was on the floor in the kitchen and that a pipe had broke. After having two house fires already, my mind started racing. Luckily, the home is next door. I purchased the home in June... Latest reply by M199

I do allow dogs but these guests didn't mention dogs. Are the guests breaking the rules or just rude? I didn't say anything till today (they're staying for four nights). The neighbor told me the dogs were alone outside whining (on my listing I ask not to ... Latest reply by Laura2592

I had guests in a second floor inform me that they left early because of late arriving, loud and Arguing guests on the floor below them. They didn’t out to me until after. How should I proceed, and approach the other guests, seeing as after we arrived to ... Latest reply by Anonymous

Minutes after Joining as a host, I got a very short notice booking from a local guy (Newbie on air bnb?) for his parents to visit to see him, his Uni and City. He asked how to access the apartment, I corrected him and stated it was a private room in my ho... Latest reply by Lyndall5

Hi I am new to hosting and my first guest booked for 12 nights. Hooray! - but I am now unsure how to approach the change of bed linen, washing of towels etc before the end of the stay. My space is a self contained Studio with a shared laundry, and outdo... Latest reply by Marie7240

Lately, I get a lot of guests who send requests or inquiries but refuse to respond to basic questions like "have you read our listing?", and "are you okay with our terms below?" It makes me wonder. Can they not see my questions? Or do they think I will st... Latest reply by Ann10