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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

We share our house with clients, we all need to wear mask during the staying? Latest reply by Sandra126

Hello ! What do you do when pieces of silverware are missing? Do you charge the guests $5-$10 per piece? Do you dismiss it for the sake of keeping the client? or do you increase the rate with the risk to be in disadvantage in the market? Latest reply by Kelly149

Just a query.... what if a guest gets ill, has a test and is positive whilst staying at my property? If they have to isolate can I ask them to leave or to they have a right to stay in my property. If they have to isolate for 14 days (U.K.) what do I do if... Latest reply by Debra300

I have been a super host 3 times now. I have had some complaints about appliances breaking and I have always replaced them while the guest was still there to ensure they enjoyed their stay. This guest arrived late last night. Her father in law actually... Latest reply by Sarah977

New to hosting, but I have a guest that has allergies and assumed from no pets the house was pet dander free ( was not). I am trying to refund part of her fee but it is telling me that I do not have a payment method. When I check the payment method ther... Latest reply by Ann72

Hi Folks, Tried to contact super host phone line tonight regarding potential guest from Spain who wants to break all of the UK Covid 19 secure guidance. It now seems that the phone lines have been closed down and the only way I can communicate is via chat... Latest reply by Sarah977

We have both a fire pit and fireplace at our cottage. Its been in the 90s and very humid in the area for a few weeks, so the county has (as they often do in the summer) put a burn ban in place. This means no outdoor fires and there are guidelines around u... Latest reply by Sandra126

Hello, I am living in Sweden and going to Italy from the 1st to the 9th of August. I was thinking to add my flat on Airbnb during this period, but I am concerned that my flight to Italy will be canceled on a short notice. Will I have any penalties if I ca... Latest reply by Sarah977

HiI got a request of booking for 2 nights from a Taxes lady. I'm in New York. Giving the current NY state rule is that people travel from out side of tri-state area should be quarantine 2 weeks. Should I accept this request? Who shouls enfore the qurantin... Latest reply by Helen3

I just had an unfortunate situation. Luckily, this doesn't happen often. Most people can read and abide by my limited rules. They don't try to sneak in under the radar and just do whatever the heck they want to. I wonder what gives some people the idea th... Latest reply by Donald28