Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Some current guests left a huge pile of trash in a common area that is shared with the property owner, among all the beer cans and vodka bottles was one of our new white towels - now filthy and drenched in beer. They had previously asked for clean bath to... Latest reply by Vicky373

I am new to hosting and I have been thrilled with my first 6 reviews, they have all been 5*, in all categories and overall. Sadly today I was floored with a 3* overall and 5 for all categories except 3 for cleanliness and 4 for value (with the comment c... Latest reply by Melodie-And-John0

I am a cohost with my mother but I live here with my husband. We have 2 rooms for airbnb. Although listed in the house rules that quiet hours are between 10pm-9 am which means no music playing or cooking we have had guests blatantly disrespect the rules. ... Latest reply by Sarah977

Hi if any one experienced Host out there.I had my second guest . I contacted Airbnb before she came about a guest she was bringing. Airbnb said it should be ok. O asked if guest could walk without Walker or needs help. I explained my house is not suitable... Latest reply by Linda108

Hello from Piermont, NY,I am a fairly new host. My 12th guests will be arriving today.In general things have been ok, but I am getting increasingly frustrated with messed up linens, mainly red wine, food and chocolate.Do I just have to invest in several ... Latest reply by Zacharias0

Here it goes before getting started. I´m remodeling my two-floor plus terrace with barbecue room home to receive guests. The access to the place will be the same as myself but then guesses will reach a second door to enter an autonomous whole area (with m... Latest reply by Kathy33

I took pictures of the bathroom mirror completely covered in steam with the words "Hot Water!!" written in the steam. I took video of walking into the property from the outside, through the living room into the bathroom where steam is rising up from the ...

We host our holiday home remotely and live 2 hours away which sleeps 6 people. We have a lovely lady who cleans for us, but she does not iron. At all. At the moment I am ironing hundreds (or so it seems) of pillowcases and leaving them for her to use fo... Latest reply by Melodie-And-John0

I had guests this weekend who were competing in a triathlon. When they arrived, they had 2 bicycles, and expected me to have somewhere for them to lock them up - they’re the expensive competition ones that cost over $10,000. Regardless of this, they didn’... Latest reply by Cormac0

Hi guys, I need help.A month ago I stayed in a apartment with my child on the Goldcoast in Australia. I arrived and when my daughter wanted to watch cartoons I couldn't find the remote for the tv, being busy unpacking and getting dinner sorted I just manu... Latest reply by Helen3