Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi guys, I’m fairly new to hosting on Airbnb (since May 2020) and I’ve had my first guest ask for a refund. I have contacted Airbnb twice with no response from customer service. I’d like your feedback on next steps. Let me start by saying I have been book... Latest reply by Robin4

I was wondering if any other community members and Super Hosts are feeling the abuse of guests and the virus? I had a guest ask for the password to get into one of my properties the day of arrival. 3 hours later she messaged saying she was "too tired" t... Latest reply by Mike-And-Jane0

Hi. I have a number of short term rentals but have never rented out individual rooms in a property. There are three master bedroom suites in a 2 level penthouse and no one ie. owner, is living in the unit. I manage/live in the building and I along with cl... Latest reply by Cormac0

Hi allAfter two rounds of renting out both rooms on a longer-term lodging site, I have decided to reserve the second room I have in my house solely for short-term/AirBnB lettings but any time I try and read up on the requirements for cleaning it is all US... Latest reply by Ros0

We've been hosting at our fjordside cabin for the last 5 years. It's a few hundred kilometres from us, so we host primarily during summer holidays and around weekends. Because of this, we have a 48 hours lead time on bookings, but guests can request arriv... Latest reply by Inna22

Hi all, As if 2020 couldn't get any crazier, we had a freak accident occur on our block, last night, while I have guests staying. A car, driving too fast, or course, sideswiped two other cars, the driver over-corrected, and her car ended up passenger-doo... Latest reply by Sarah977

Hi all, I've been pondering adding one cooking option to my space, over and above my microwave. I also have an electric kettle, a blender, and a french press for coffee. I've avoided providing a cooking option thus far, due to extra cleaning, safety and... Latest reply by Kevin1322

I had a situation recently where a suspicious account booked then cancelled one of my rooms, but was not issued a refund since this was a same day booking and we had already sent out a housekeeper. Per our cancellation policy, the amount was not refunded... Latest reply by Anthony608

Twice I've had instant booking on short notice when I'm set to 2 days notice. However, I've had an even more confusing one today. An unverified guest has been able to book our villa for tomorrow.How is this possible when I have the following settings? ... Latest reply by Anna9170

I recently had an instant book reservation from a guest and in the note the person said that they were "excited about spending their honeymoon weekend at my cottage." I interpreted this to mean that they would have had their wedding ceremony already, some... Latest reply by Cathie19