Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hope everyone is doing well. Although I have been hosting for a while, I am getting ready to finally move from my apartment into my first home. I am curious on the best way to handle my existing listing and potential new one. I know my Superhost status wi... Latest reply by Lori339

I made a long-term booking 2 months ago for 6 months, but after 20 days at the property I had to leave due to the fact that the host (who lives upstairs) was making parties and loud noise every week and me and my 8 year old daughter couldn't sleep. There ... Latest reply by Emiel1

Hey everyone!We currently have a family renting our home for 5 days. The guest that booked the stay didn’t come off as very friendly to begin with, but has been messaging me with problems every day since they checked in (3 days now). First, they clogged t... Latest reply by Dale711

Part of my day job is testing electrical equipment, particularly what they term as In-Service Electrical Equipment, and it frequently includes rentals, Airbnb, landlords and holiday lets. (tool hire, offices, schools, IT etc as well) So I thought I woul... Latest reply by Clare167

Dear Hosts, These Airbnb user violently attack host till injured at Paris street, he still in the run from local authority Please beware and avoid this person, his acc still active with positive profile review............. **[Image removed - Communi... Latest reply by Mary996

Hi All...new to Airbnb this month. Can anyone tell me how to have my welcome letter send automatically to guests a week before their stay? Thanks Latest reply by Emiel1

So we had our AC go down (again) on a renter. GRRR! The temp was high of 77 that day and he told us about it at 5:54p on Monday. At 6:20p we had a resolution and told him someone would be out between 8-10a the next day to take a look. The tech was out at ... Latest reply by Lindsey260

I have rarely if ever gotten questions from guests asking to plan their trip even after a booking has been made. Chicago is huge and relying on the host to plan a trip is simply silly. There’s so many online platforms designed for that. Recently I’ve ha... Latest reply by Manasui0

Hello,I need to book a room for 2 weeks to undertake temporary work over the summer in the UK and have a concern regarding my disease- bulimia.Bulimia is one of the common types of an eating disorder and people having it regularly binge and purge in a sho... Latest reply by Yuka86

Hi All, We have a chalet in our garden which has a king size bed in, chairs and table, with shower, wc and handbasin in a room off of the bedroom. There is no room for any cooking facilities, fridge or anything else for that matter! I was wondering if it... Latest reply by Julia3009