Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi I currently have a guest whom booked for one. On the 1st night he had 4 people stay over. We know as the security at the building requires all guests to sign in. The security informed our co host they stayed over. I asked the guest via messaging that ... Latest reply by Julene2

I am currently having a guest who is making this hosting experience unpleasant for me, and I have to bear with him until 7 Jan 2021.Has anyone had such an experience before and how did you manage it? Did you contact the Airbnb Team to inform on the situat... Latest reply by Sarah977

What the host should do if guest discover symptoms of COVID-19 during stay? The long term oversea guest is in her 5th month stay. She live in a flat that is connect to our home but with separate entrance and space exclusive for her use. Today I discovered... Latest reply by Helen350

Hello Community, I need some help here...... I have been hosting for 4 yrs now and have not encountered this situation before... I had a guest book/ check in same day yesterday with no mention of pets. I have a no pets policy on my rental. They showed up... Latest reply by Emiel1

I am in Pakistan and will join NDSU, Fargo, US on 13th January. Therefore, I want to book home from here. But I am not able to add a credit or debit card in the payment method. I tried different cards but all denied. It gave the below error. Let’s try tha... Latest reply by Dale711

I NEED ADVICE. I have a guest in my home (husband and wife) who instant booked Wednesday evening for yesterday check in. They booked for only seven days, as they said is they had sold there home and we're waiting for the home they bought to close escrow.... Latest reply by Sarah977

AirBNB Perth - avoid this person [Guest] **. [Guest] invited additional guests who were not paid for, had a huge party which contravenes our house rules, they parked on the lawn and broke sprinklers and left dirty handprints all over the wall and stole a ... Latest reply by Sarah977

I have a new tenant that has been here 8 days. In VA and it’s been cold!! He tells me yesterday morning that the only heater working is the one in his bedroom and the small space heater I have left up there.So the living room/kitchen combo, the bathroom ... Latest reply by Sarah977

Hello Airbnb Community! I'm hoping someone can shed some light on this - I just published my first listing and I have been trying to setup Paypal as my Payout option. For some reason, I keep getting the following error message once I select Paypal and th... Latest reply by Vivian860

I have added payout preference since a month, and still it shows pending. Can anyone please help me how to solve this issue. Latest reply by Nick