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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi everyone, I have the option for my guests to get a discount if they choose the non-refundable option. A guest just booked with this option and wanted to shorten her stay. Has anyone encountered this, if yes how did you approach this? I chose to give a ... Latest reply by Mike-And-Helen0

My last guest just checked out and it’s become obvious that they brought a puppy with them and my biggest no no rule is “NO PETS” It wasn’t difficult to see that it was a dog from all tracks in the snow, poop left outside and urine spots but to also disco... Latest reply by Mike518

Hi all! I know there has been discussion around this but I can't seem to find the relevant conversations so I'll start one anew. How do you as hosts handle reviews? As a host, I have nothing interesting about a guest to say unless they were excepti... Latest reply by Devin-and-Sarah0

Help! Plagued with well over 100+ under aged teenagers that blocked our street denying Residents access to our homes.They were all INSIDE MY PROPERTY!!!! Apparently, my home was being used for a party of large magnitude where an entrance fee was charged a... Latest reply by Elena2678

Hi , I wonder if anyone else has had the issue whereby guests have caused a large amount of damage which was reported as they lefty he property direct on the phone to AIRBNB. There was so much damage that we had to work around the clock to get te place c... Latest reply by Tamsin12

So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them ... Latest reply by Erika620

So...I'm pretty angry about a guest experience. First, the guest checked in 2 hours early without requesting to do so (we are self check in). Because of the size of the room and the amenities we offer, we only offer the room to one guest. This guest check... Latest reply by Sarah977

I am new to Airbnb, but not to vacation renting. I have a guest who arrived New Years Eve night, an hour or two into their visit they complained about the toilet not draining. (Mind you I live an hour away from this property, through a major mountain pa... Latest reply by Kelsey155

In the early years I never had any issues as guests were familiar with “home share” experiences and were extremely respectful but as time marches on more people use Airbnb as a cheap alternative to hostels this has become a frustrating and most difficult ...

Hi are we in the UK allowed to give alcohol away in the room for a guest Latest reply by Mike-And-Helen0