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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have been host since 2018 and Superhost since it was possible throughout as well. I have had such a good overall experience that I have never reached out here. When my guests arrived and unlocked the keypad the door opened, however, the screw on other s... Latest reply by Gillian166

My cleaners were running late today and left a sliding glass door cracked (maybe—they can’t recall but said it’s possible). The guest showed up and claimed they felt unsafe and want a refund. For all I know, they opened the door because they didn’t like t... Latest reply by Lee353

I recently hosted a guest who was over 1 1/2 hours late checking out. I have not left a review for her yet (still have a week to do that), so just thought I would seek the opinion of others before I did so. Initial communication with the guest (before ar... Latest reply by David7362

Hello Guests community I am really confused after Airbnb decided to refund my guest without even contacting me to discuss the matter.I ve been hosting guests for nearly 10 years and gained the super host status. Last week-end we had guests who complained ... Latest reply by Samantha-Jo1

Hello. I have a guest I was messaging with who wanted to stay for one night instead of the minimum two. I sent her a special offer for the one night and it expired. Since then I have tried sending her another offer, she has tried booking as well but it... Latest reply by Emiel1

I’m considering making my home pet friendly. We have a fenced in property so it would be ideal for guests with pets.What are some house / property rules you have? Did you raise listing price, add pet fee or higher cleaning fee? And what are some experienc... Latest reply by Maya528

I just want to pick everyone's brain about how you manage the high energy bills. I've had few guests that are keeping our one bed annexe at 22-25 degrees constantly. It is a very small annexe so I think guests are being a bit extravagant. They come out we... Latest reply by Sudsrung0

I have a question to ask y’all… Do your guest ever leave things after they leave? What would be the strangest thing they have left? We had one guest leave $5000 in the safe, Latest reply by Jessica-and-Henry0

Just a quick question-How do you feel about letting guests use your address to open a post office box? Guest is transitioning to the area and will be a guest foe one month. Latest reply by Lorna170

Hi I just had a request , which was for a couple, and their infant The room is just a double bed for max two When I looked at the booking request price breakdown - it only seemed to include the main nightly booking fee , plus £16 a night which I charge ... Latest reply by Mike-And-Jane0