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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello there, I am wondering, why my guest hasn't arrived yet. He supposed to check-in yesterday around 7pm, but he didn't show up till now, he called yesterday in the morning, to let me know that his flight stuck in New York, and he will arrive la... Latest reply by Sarah977

I just received a long rant (accompanied by pictures!) about an open bag of ice and how they felt it meant my freezer has not been cleaned. I do not leave any food in the fridge from previous guests and ask guests to take with them/throw out what they bro... Latest reply by Brian2036

Hi, my husband and I are a new Airbnb host started in March 2021 in Vermont. Most of the guests were happy, except one guest who stayed recently. She is over 70 years old, and it seemed her travel was miserable and left a horrible review on us. One of the... Latest reply by Sarah977

Hi everyone It seem’s we are experiencing our second tricky guest… They checked in last night, for 6 nights. I messaged them about the WiFi code when they were in and all was fine.This morning I’ve had a really dramatic message from them saying they left... Latest reply by Branka-and-Silvia0

Hi All, Last year until May this year I had many bookings then cancellation due to Covid. One guest asked me to reserve the same Easter week for 2022, so I blocked it for her and told her I would be in touch when I had calculated rates and restrictions fo... Latest reply by Jane3220

I have a guest who booked for 5 days, but only showed up last night, day 3, because she was very busy at work and "crashed at a friend's house" for 2 nights. I just received a panic phone call from her that there is a bug outside on the wall and she is "v... Latest reply by Sarah977

Future guests showed up on property disturbing current guests…… This is a first time for us. If you are an experienced host you have learned to identify difficult guests and they usually identify themselves early in the process. We have been hosts on... Latest reply by Branka-and-Silvia0

A guest recently checked in. My house has a no per rule. I just spent $8k in designer furniture pieces, he is first to use them. Guest sneaks in a pet and extra guest. I call Airbnb to inform them because I have a strict no pets rule and now with the new... Latest reply by Brian2036

I have had 3 less than satisfactory experiences hosting Airbnb hosts this year. One of them wanted to get my contact details and not use AirBnb to book.Another gave me a poor review after doing all their washing and hanging it from the curtain rails and o... Latest reply by Branka-and-Silvia0

@Lizzie Just curious if you guys have had any of this: couple arrives for weekend getaway - drove 4hrs. and obviously brought their things plus some cleaning products. (I have light switches labeled and many guests really like and express this.)They left ... Latest reply by Anthony608