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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Looking for some advise here please . A guest booked 4 nights . Checked in . After one day at the flat I messaged as I do with all guests to find out if all is well and they said all is well . After two days in the flat they send us a message they n... Latest reply by Jeff761

Hi, Six months ago I had a guest - for one night - who appears to have thrown a party which, after creating substantial damage in my flat including a broken window ended up in a fight outside in the street which has resulted in his insurance company see... Latest reply by Lawrence196

My guest arriving next week is not answering airbnb messages and gave an invalid phone number.I need to reach her to clarify Covid travel rules, get ID's, plan her check in.I found her on FB, is it ok to reach out thru facebook messenger? Is that weird o... Latest reply by Susan1188

so i made a reservation, but i can't contact the host for confirm my reservation. what should i do? Latest reply by Sarah977

We have the first snowfall of the year in my area. Its a doozy for us Marylanders-- about 8 inches (okay New England and Canadian hosts don't laugh.) But as we don't get a lot of snow normally (last year we had maaayyybe two inches all winter) we are not ... Latest reply by Katrina79

Had a guest leave a glowing review in our cottage guest book. Then leaves a review of 2 and says “Extremely Disappointed” we were shocked until we read his feedback., then I fainted. " I found Fried Green Tomatoes in your videos for guests to watch. I th... Latest reply by Anonymous

Hello, I'm looking for advise!!The current guest have texted me that he will not be there during check in & someone will collect the flat keys on his behalf & I agreed as he sent me the ticket that will arrive two days later.I texted him two days after th... Latest reply by Mahmoud67

I just had a guest visit my property with two unapproved pets, a large Rottweiler and a large Belgian Malignois. The Rottweiler was probably over 130lbs, and the Belgian Malignois was probably over 100. After the guest checked out I asked if they had unap... Latest reply by M199

We had a couple of brothers come here to duck hunt. I was notified this morning at about 10:30 am that they had some family things come up and were leaving today, instead of Friday. They apologized for the shot notice, packed up their things and were out ... Latest reply by Sarah977

Yo tengo un caso, en la cual el numero MTCN esta con mi nombre incompleto y Wester Union no me pudo hacer el pago. Llame a Western Union y me dijo que tengo que contactar con el remitente de Airbnb y que llame a Western Union para corregir el nombre. He... Latest reply by Quincy