Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I wanted to ask what do you guys do if a guest checks in and sends a video tape of walking through your house( which is a modular home built 15years ago) and says it’s grimy because there are smudge on the mirror? This happened 3 days ago, I sent m... Latest reply by Quincy

I just reopened for bookings after going offline during lockdown. Strangely (or maybe not so strangely, considering all the folks who've been stuck at home), all I've gotten so far are reservation requests from newbies. I have instant book on, but part of... Latest reply by Susan653

Hello, I am undecided if it’s better to send the check in code the morning of or the day prior? I was thinking the day of would be better but I have heard that guests like to have the information before they travel. Do you have a preference based off ... Latest reply by M199

When the guest stays for 28 days, should i provide all the consumers, like shampoo, shower gel and toilet paper for all the time ☺️ Latest reply by Torn18

I’m not sure if this is possible, but hopefully someone has found a way Our property can accommodate 6, although we have found in the past that 6 adults more often than not tends to be a group of friends which in turn brings a lot of groups looking to par...

im keen to hear what others leave as a welcome basket for their guests, I don't want to spend a lot but would like to leave something thoughtful for their stay Latest reply by Fiona256

Dear community exerts, I need your urgent help and advice please! I've been hosting as a full time job for a few years already, my rating is almost 4.9 with ~500 positive reviews! Last month I had a last minute reservation from a guest (also a host) from... Latest reply by Lyn5995

We just updated our house rules to say, in unequivocal terms, that we take occupancy rules very seriously. I am exhausted by guests thinking they are a suggestion and not an actual rule. I have even had some people challenge me during the booking process ... Latest reply by Debra300

Greetings All,I am a newcomer to the Airbnb hosting community and this is my first posting.I have thus far enjoyed seven completely hassle-free bookings but am now scratching my head on how best to deal with my latest guest.Firstly: Although my house rule...

I have booked and paid for a trip away and the host has decided that she wants to change the checkout time from what was originally specified on the booking. Can this be done and if not does anyone have any advice on how best to deal with this issue? Than... Latest reply by Lisa723