Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

im keen to hear what others leave as a welcome basket for their guests, I don't want to spend a lot but would like to leave something thoughtful for their stay Latest reply by Fiona256

Dear community exerts, I need your urgent help and advice please! I've been hosting as a full time job for a few years already, my rating is almost 4.9 with ~500 positive reviews! Last month I had a last minute reservation from a guest (also a host) from... Latest reply by Lyn5995

We just updated our house rules to say, in unequivocal terms, that we take occupancy rules very seriously. I am exhausted by guests thinking they are a suggestion and not an actual rule. I have even had some people challenge me during the booking process ... Latest reply by Debra300

Greetings All,I am a newcomer to the Airbnb hosting community and this is my first posting.I have thus far enjoyed seven completely hassle-free bookings but am now scratching my head on how best to deal with my latest guest.Firstly: Although my house rule...

I have booked and paid for a trip away and the host has decided that she wants to change the checkout time from what was originally specified on the booking. Can this be done and if not does anyone have any advice on how best to deal with this issue? Than... Latest reply by Lisa723

Hi All!Had a guest come in last evening. He and his girlfriend booked my room until Monday.I was eating dinner, so said 'hi'. His cousin, her dog, and another person followed them in and went into the room with him. (My rules state no animals and no guest... Latest reply by Colleen253

Had a booking a few months ago for a local guest, "girl's weekend", 4 people, 2 nights. Not totally unusual, nothing alarming about the message. Instant book, one 5 star review. It was before I did the Easter egg in my house rules to show they read them.... Latest reply by Colleen253

Hubby and I are building a backyard cottage for Airbnb hosting. It will be two stories for a total of 16 feet tall per city ordinance. This gives us only 7 feet per floor for ceiling height. The entry/living area will be 16 feet as the loft only reaches h... Latest reply by Lucy738

I guess that is renting our house in 2 weeks, for 2 weeks, has requested our exact address so that they can have something shipped to the house while they are there. We don't usually send our exact address until the day before a guest arrives. Is this a... Latest reply by Lorna170

Hi guys, Bit of a strange one here, that I'd love to get your thoughts on. I have a guest and her two children booked into stay with me in the coming days who is returning to the city where I am based. The buildup to her stay has already been a bit chaoti... Latest reply by Linda108