Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello everyone, The strength of the Community Centre lies in the hosts sharing their knowledge, advice, and experiences in a spirit of caring and caring. Together we are stronger! And we feel less alone. Although many tips and tutorials are already prese... Latest reply by Delphine348

Hi community members. I have just received a negative review wrt cleaning. I had a 7 night stay and usually clean mid stay for more than a 4 night stay. My place is immaculate and all other guests rate it a 5, and I am quite pedantic about cleanliness. Th... Latest reply by Vee274

Hi all, Fairly new host here. I host in Palm Springs, which has some pretty strict rules that I have all of my potential guests agree to. However, I accidentally accepted a reservation before asking the guest to confirm, and since them I've sent him 3... Latest reply by Huma0

We have a very clear "no pets" policy. Today's guest just showed up an hour early and you can clearly hear multiple dogs barking on the Ring camera. I strongly do not want animals on my property, though I know if she claims they're ESAs my hands are tie... Latest reply by Kelly149

Buongiorno a tutti, Ho visto e letto alcuni thread passati riguardo a questo argomento ma siccome erano datati e un po' all'acqua di rose vorrei dare inizio ad una nuova conversazione più aggiornata su questo argomento.Credo che la paura più grande di chi... Latest reply by Andrea5518

We are using our primary residence as an STR in Los Angeles. We have an in-ground pool. Of course guests want to use it but I'm trying to cover the bases on what is required to avoid accidents/incidents/litigation. Currently I'm planning the following:... Latest reply by Lorna170

Our listing is part of our family home, and I have been operating under the assumption that address details are not sent until the check in details are sent... but now I have guests shipping items to our family home in advance of their stay. That is a min... Latest reply by Lauren2261

I have an agressive guest sending offisive messages on airbnb and whatsapps because I will not allow him to register a different "girlfriend" to entertain. He already registered one girlfriend after he arrived. At that time he was informed there would be... Latest reply by Cheryl---Cheri0

Hi All,We were set up for the "First Three Discount" when we listed our suite. We have now had 6 bookings and the site is still allowing the discount. I have tried to call AirBNB but the call will not go through and I need someone to talk to to fix this... Latest reply by Emiel1

I've had a few people say they are going to reserve for a month or so. But they want to take through text outside of Airbnb. Then they ask some questions like, "are there good restaurants around there?" and "Is there a coffee maker?" But then they get a... Latest reply by Robin4