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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I am very upset with Airbnb for treating me so rudely and unfair.Because some mean spirited guests have left me FALSE negative reports, you rush to judge and harass me over ridiculous issues. Instead why don't you follow the excellence reviews that totall...

Hi everybody! Thanks in advance to anyone who wants to chime in on this. Has anyone encountered this : guest’s profile says “ also a host” but the guest either says “I’m not a host, never was one” OR guest has only “applied “ to ... Latest reply by Helen3

hello- i have three friends that rented an airbnb home this weekend. i am unable to contact them or even know their airbnb address to request a welfare check. is there a way for someone at airbnb to look up their names? thanks-T Ramey Latest reply by Tesh187

I have been trying to guide a group of Chinese visitors to my Hotel all day. It was my understanding that there was a translation feature via messaging. Can someone help me to help these guests arrive to my Hotel? Latest reply by Tom4227

Hi everyone, I’m quite new to hosting. I have a lovely little flat in Brighton. And at the moment it’s doing quite well. Although a few days ago I had a young boy (22) from London, check in . Very last minute. He had just booked for himself, with a view t... Latest reply by Bhumika

Business destroyed due to with holding payout in spite of being compliant Latest reply by Elisa

Hi, I just received an email from Airbnb that my advertisment risks being cancelled due to problems. We recently had guests who gave us three stars. They were very happy with everything, no problems at all occurred, so I think they are just unused to rati... Latest reply by Elisa

Who can we report these case managers to if they won't allow anyone to report them or escalate the issue beyond them?

In seek of advice / help. Guest reached out 10/2 to verify house had power, we are in a hurricane effected area & had a hurricane 9/27. We have power, HVAC & hot water - no internet restored yet. Guest asked for early check-in bc they had been staying in ...

Dates on my calendar have been automatically booked by a third party (even though my listing clearly does not accept automatic bookings—guests must always communicate with me first). I have been unable to message either the guest or the third party and un... Latest reply by Joelle43