Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Had a guest leave a glowing review in our cottage guest book. Then leaves a review of 2 and says “Extremely Disappointed” we were shocked until we read his feedback., then I fainted. " I found Fried Green Tomatoes in your videos for guests to watch. I th... Latest reply by Anonymous

Hello, I'm looking for advise!!The current guest have texted me that he will not be there during check in & someone will collect the flat keys on his behalf & I agreed as he sent me the ticket that will arrive two days later.I texted him two days after th... Latest reply by Mahmoud67

I just had a guest visit my property with two unapproved pets, a large Rottweiler and a large Belgian Malignois. The Rottweiler was probably over 130lbs, and the Belgian Malignois was probably over 100. After the guest checked out I asked if they had unap... Latest reply by M199

We had a couple of brothers come here to duck hunt. I was notified this morning at about 10:30 am that they had some family things come up and were leaving today, instead of Friday. They apologized for the shot notice, packed up their things and were out ... Latest reply by Sarah977

Yo tengo un caso, en la cual el numero MTCN esta con mi nombre incompleto y Wester Union no me pudo hacer el pago. Llame a Western Union y me dijo que tengo que contactar con el remitente de Airbnb y que llame a Western Union para corregir el nombre. He... Latest reply by Quincy

I am wondering how many hosts have seen an uptick in requests for early check-ins and guests not leaving on time? My last two guests wanted check-in moved from our contractual 4 PM to as early as 10 AM. They are not asking at the time of booking, but a ... Latest reply by Ann72

Hi all My property is not suitable for anyone under the age of 18. I have just had a booking for a woman and child aged 13. My description says must be over 18 but she screenshot the Airbnb page that says under 12. Any ideas how I can change the age fro... Latest reply by Cathie19

Airbnb has unilaterally de-listed my property. They didn't let me know they did it and they didn't tell me why. It's been de-listed since Oct. 2020. I've lost thousands in bookings (comparing to other years) and have called support repeatedly. They keep t... Latest reply by Liv

Hi I currently have a guest whom booked for one. On the 1st night he had 4 people stay over. We know as the security at the building requires all guests to sign in. The security informed our co host they stayed over. I asked the guest via messaging that ... Latest reply by Julene2

I am currently having a guest who is making this hosting experience unpleasant for me, and I have to bear with him until 7 Jan 2021.Has anyone had such an experience before and how did you manage it? Did you contact the Airbnb Team to inform on the situat... Latest reply by Sarah977