Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
I was wondering if anyone else was having problems receiving payments from airbnb also trying to get someone to talk to. I am owed 3 payments and I can not get any answers. the phone number I have is no longer working. I am fully booked all summer but am...
Latest reply by
Nick
Hi everyone,
A few days ago, we had our second Host-Talk turning the attention on reviews, and had some great feedback on things to improve.
As you are well aware, reviews are the backbone of Airbnb, and good reviews can make all the difference. T...
Latest reply by
Nick
NickFormer Community ManagerLondon, United Kingdom
"Hi I love the pics of your cottage. I just like to confirm a few things before I consider possibly booking. First of all, my finance and I are looking for a weekend in winter months to get away from life to relax and caught a breath of busy life. We love...
Latest reply by
Inna22
Good evening all-I am brand new to hosting my cabin on Mount Desert Island in Maine. I am currently hosting my 4th group since 6/20. Things have gone very well, but I am starting to get some questions about heat and or a/c... In July... I want to answer "...
Latest reply by
Linda108
I am a new English Speaking host in Costa Rica, hosting Latin American Spanish-speaking guests 60% and English speaking 40%. I have recently had Spanish-speaking guests be completely non-responsive as they came, checked in, and left, leaving me to think...
Latest reply by
Helen3
I have a no smoking policy and I see that the guests are smoking outside in the backyard. I am not sure how to handle this situation. My first reaction is to contact the guest and let them know they are violating the no-smoking policy!! Please advise I d...
Latest reply by
Emiel1
After several years of hosting (and much trial and error), I have a much better idea about what works in our space and what doesn't. If I had a new place to purchase for the purpose of hosting, or was totally going to re-design our space for guests, my f...
Latest reply by
Fred13
I am new to airbandb hosting. Recently had a young couple staying for 2 days The female seemed nice and friendly, but I thought that her partner was strange. He never said a word when they arrived At the end of their stay they drove off without us notic...
Latest reply by
June237
Hello, a current guest reported no central heating for the purposes of drying clothes (it is summer here) it would seem there is a fault which I had hoped to resolve during their stay but lookalike it will take longer. I have apologised to the guest, what...
Latest reply by
Mike-And-Jane0
Hello, fellow hosts!
Last week I was a guest for three nights. Not keen on travel right now, but I had to for work.
It was interesting to see, though, what guests are asked these days.
So, first of all, the stay went very well. The host sent daily mess...
Latest reply by
Marisa182