Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have 6 guests booked for 4 nights who have complained that the shower/bath (there are three shower/bath) are not draining properly and want to leave early with a full refund. I sent someone to check today and unblock drains but they reported that all ... Latest reply by Denise80

Hi, My guest sent me a message, which says: - "I noticed dirty stains on your carpet. Just to inform you, so you would not charge more for cleaning." 40 minutes before he signed the paper that the cleanness is ideal. The guest is a student. I immediat... Latest reply by Linda108

The guest is unhappy with the rate she booked the room at back in May. She is claiming the rate has changed since she booked the reservation. I’m assuming she is going to want a discount, I’m afraid she will cancel. Has this happened to anyone before? Latest reply by Sarah977

We have had a rash of guests either give us 4★ overall or not leave a review. Our review percentage is now down to 80%. I hadn't bothered checking my progress for a while but I think I had roughly 90% of my guests leave me reviews previously. My husband a... Latest reply by Rebecca181

Hello. hope you are well. i just had an interesting scenario with Airbnb- whereby a guest was able to instantly book (he has an average rating of 2.5*) and Airbnb says that this is “not bad”. Am I being crazy here?! Luckily i was able to fight my corner a... Latest reply by Yadira22

Hi folks I have a minimum 2 night stay on both my listings - mostly due to the huge amount of washing/ironing/cleaning that one night stays create! A one night stay means I actually lose money and time! I've had two requests in the past week (separat... Latest reply by Josef47

I think I just need to vent. Has anyone else noticed the increase in booking requests with zero information except, if you're lucky, time of arrival? More and more, people seem to assume that a booking request is a confirmed booking. It never used to be l... Latest reply by Michelle1648

Guest booked in January. 7 nights in July. Cancelled 1st June and demanded a full refund because they decided house rules are ‘too restrictive.’ She received 50% refund. Reminded her that she agreed to them at point of booking, and she had confirmed in m... Latest reply by David6

I have always had a Moderate cancellation policy, but this week I had two separate bookings cancelled right before the five day period kicked in, and I mean one of them cancelled only two hours before this, so they both got full refunds. This is annoyin... Latest reply by Joy298

Hello fellow hosts, What is the wording you fellow hosts use in reviews to subtly "warn" other hosts about high-maintenance guests? A follow-up question would be this: what steps do you take to detract such high-maintenance guests from your listings, s... Latest reply by Pete69