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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Helloa guest did not follow house rules (did not read them) and left the kitchen full of dirty dishes - full. He said he thought the cleaning fee covered this. i left a review which said honestly that he had lots of good reviews but did not leave my house... Latest reply by Anonymous

Hello,Yesterday and today I tried to refund our guest for the booking above, but I keep getting a server error.Can you please check? We want to refund this guest completely because of an error in the rates (KIGO to AirBnB).Ron Latest reply by Sunwise0

I know Airbnb says I can decline reservations. But, recently, I feel more and more harassed when I do. I want people to have a picture of their face on their profile and a few reviews. I may make an exception, but it is rare. Recently I have inundat... Latest reply by Jason1345

I have read a few comments people made about how hosting other hosts was a bad experience for them, did you guys ever had a bad experience when receiving other hosts? I would imagine that being a host yourself you would be more respectful of other people ... Latest reply by Rowena29

Hi All, Our last guests were four young guys who left the house in good shape, but one of them peed one queen bed heavily. Fortunately, not through to the mattress. It was a pretty gross surprise for our cleaning person, but wasn't a tremendous amount... Latest reply by Mel131

Before the guest arrived, i tried contacting her twice about arrival and access. Finally after my third attempt she finally replied they were coming and planning to arrive at noon. I gave her instructions. Day of check in, i waited, waited, waited. ... Latest reply by Ute42

I'm hoping to receive some suggestions and fellow host wisdom on this review. Mostly because there were a number of things the booking guest did that from my perspective are pretty disrespectful when you're staying in someone's home. I know many of our gu... Latest reply by Ian-And-Anne-Marie0

We had a guest who simply refused to follow the house rules - bringing in additional guests; not removing shoes; leaving the place a mess; staining bed linen and more...even after being reminded other people were not allowed, they brought them in the seco... Latest reply by Cherie71

Hi, looking for some advice, very new to hosting on Airbnb, our 2nd guests have smoked in the living room, (despite no smoking listed in house rules) there is also a cigarette burn in the carpet. We require a £250 security deposit which Airbnb is holding... Latest reply by Gordon0

How many hosts are using feather bed toppers and how are you protecting them? Will a simple mattress cover do the job? Latest reply by Katrina79