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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I stayed 4 nights in a Townhouse in Adelaide this Jan with my family. At the last night there was an attempted Break-In at the midnight when we were all in the house. A man banged our door hardly and loudly, kept saying "Open the F****** door!" "You are g... Latest reply by Sean433

Given a bad review by someone who never came!What do I do?Phil Latest reply by Stephanie

Three and half years ago I opened for business. My space, a three-room suite of rooms on my third floor, had been renovated to accomodate my daughter while she pursued her studies. By the time she left, she had a doctorate, husband and was eight months... Latest reply by Roxanne120

Hey fellow hosts. I’m curious to know if anyone has found an effective checkin method that doesn’t involve personally meeting guest, a lock box, or changing the door lock to a keypad? I have two properties in an apartment building that does not allow chan... Latest reply by Paul1255

My guest had to cancel due to unforeseen circumstances. Though I had a strict cancellation policy, I never intended it be the policy to be relevant for a stay 8 months in advance (when she cancelled). I refunded her the amount I would have received. ... Latest reply by Helen3

This guest applied to stay with me earlier this year and I declined mainly due to recovering from a fractured hip, he kept pressuring me to stay and eventually stayed for 1 week. he has now booked for 2 weeks and I don't want him in the house, I live alon... Latest reply by Colleen359

I was hoping for some guidance-- I have a guest arriving and the condo pool is unavailable due to a fire in the electrical room. I received an update that the pool won't be available for my guests use. Should I offer some sort of refund for this inconve... Latest reply by Rowena29

Dear Airbnb Hosts!This is my first time that i am writing something here. Today the local police knocked at my door. They said that the neighbors has complained about strangers visiting this flat on a daily basis. I told them that sometimes i receive my f... Latest reply by Robin4

Recently I rented a place in a beautiful spot of the world ! It mentioned accomodation and you read the instructions on how to get there and you believe you can use your 2WD car.As a tourist you don’t know the area and you follow the instructions of the h... Latest reply by Rowena29

HelloI would love just to ask, when is usually are money coming back to the account. The guy cancelled my booking and I haven’t receive my money yet.