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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi, so my roommate and I have been staying at an Airbnb apartment since February 14th and we were originally supposed to stay till the 13th May but due to the Corona Virus issue we have decided to leave earlier and go home next week. Our host said that th... Latest reply by Richard1921

Hi everyone, I made a horrible airbnb experience about 4 months ago. I stayed at a place in Hoi An , Vietnam at an airbnb with no previous reviews. It is not the first time, since we spend about 1/3 of our time in airbnbs.We booked the place for a week an... Latest reply by Sang275

Dear,Can you help with a mistakebin the restitution system

Hi All, For various reasons beyond our control, we needed to move from short-term to long-term stays. Definitely missing those short-term days LOL We have had three guests in a row (young adults) who seem to spend all their free time in the separate downs... Latest reply by Helen3

1) In January 2019, a tropical Storm hit Thailand during our vacation. The government shut down boats and planes to leave the island we were staying on. As a result, we lost non-refundable bookings on hotels, trains and planes to go back home "You should ...

I am a brand new host. I've been at this about a month but I'm getting bookings and good reviews. On my way to superhost status I hope! After five perfect bookings, I got my first bad one. Guest lied about why she was coming and where she was from. She ha... Latest reply by Mariam160

I just noticed one thing today that Airbnb took $220 from my latest payout. It's for a "resolution refund" that appears in my resolution center. The specific reservation was made on 2/14 for a stay of 4/14 to 4/20 and the guest received some partial refun... Latest reply by Alameda0

I've gone on CDC and WHO websites but can't find a good answer. Looking for a good antibacterial cleaner we can use in our cottages once things pick up so guests feel comfortable. Also, the wood playscape. Latest reply by Sandra126

We just had a crazy guest threatening us. He made a reservation of like 20 nights starting 4/5 and we accepted it. After a few hours Airbnb cancelled the reservation and sent both of us an email explaining it. From the Airbnb message, they mentioned "Unfo... Latest reply by Sarah977

Hi all, I had booked a trip for July to attend a festival which unfortunatly got cancelled due to the Covid19 pandemic. As my trip was so far ahead it didn’t fall under the new policy for Covid19. Airbnb’s advice was to contact the host to see if they wou... Latest reply by Susan17