Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Our Airbnb property is eight hours away from where we live. We let guests use the whole house except for a supply room and the garage. Both spaces are locked, and our listing indicates that they are our personal spaces. We have a cleaning crew who comes i... Latest reply by Alexandra316

I have had a fraud through my credit card. Obviously it comes via paypal and the connection that exists from them to this credit card.To reduce the risk of fraud, I wonder if I can get my payments from you to my bank account in Kenya in € (Diamond Trust B... Latest reply by Mike-And-Jane0

Pre-COVID we hosted a few small weddings (25-30 people or less) at our cottage for friends and friends of friends. We never booked through Airbnb as it was glancingly close to a party and we did not want to deal with any of that. We halted our wedding act... Latest reply by Colleen253

Hello Everyone, I currently have a guest that is scheduled to arrive tomorrow Aug. 30th. I have tried numerous times to contact the guest via text and and email using the AirBnB platform. The last response that I have received from this guest was Sat. Aug... Latest reply by Ellie331

Hi there Has anyone got experience of using monzo account as payout method? Thanks!

Hello Everyone I am new to hosting, and I went through a very rough time after my first guest checkout. I have not received any support from Airbnb Team yet so I am seeking for some help and information here. A girl reserved my place and she messaged... Latest reply by Avery46

We are new to this. Our third renter booked 7 nights, but can't make it on the first night. Assuming everything else is equal, should we: a) offer an extra night at the end (it seems unlikely they'd stay longer) b) offer to refund one night ($450) even ... Latest reply by Derrick86

Hi folks, hope everyone is keeping safe and well... I think I feel that I need to share this and vent a little, but also would be grateful for any advice on how to respond. We were pretty upset to wake up to the message below in our inbox. We do charge a ... Latest reply by Katarzyna45

I recently stayed at an Airbnb the end of Jan. The house was less than stellar and the host was actually violating his permit with the City by having more occupants than he is allowed. After confronting him and leaving a negative review, he looked me up a... Latest reply by Roland403

What do you do in a situation where the person that booked is clearly not part of the group who showed up? “Annie, party of 3” is 3 guys, none of which look like Annie’s profile picture. Latest reply by Emiel1