Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi folks I have a minimum 2 night stay on both my listings - mostly due to the huge amount of washing/ironing/cleaning that one night stays create! A one night stay means I actually lose money and time! I've had two requests in the past week (separat... Latest reply by Josef47

I think I just need to vent. Has anyone else noticed the increase in booking requests with zero information except, if you're lucky, time of arrival? More and more, people seem to assume that a booking request is a confirmed booking. It never used to be l... Latest reply by Michelle1648

Guest booked in January. 7 nights in July. Cancelled 1st June and demanded a full refund because they decided house rules are ‘too restrictive.’ She received 50% refund. Reminded her that she agreed to them at point of booking, and she had confirmed in m... Latest reply by David6

I have always had a Moderate cancellation policy, but this week I had two separate bookings cancelled right before the five day period kicked in, and I mean one of them cancelled only two hours before this, so they both got full refunds. This is annoyin... Latest reply by Joy298

Hello fellow hosts, What is the wording you fellow hosts use in reviews to subtly "warn" other hosts about high-maintenance guests? A follow-up question would be this: what steps do you take to detract such high-maintenance guests from your listings, s... Latest reply by Pete69

I have 2 guests that are staying for 14 days (checked in 2 days ago), they where provided with 3 bathtowels, 2 handtowels, i normaly would change the sheets and change the towels once a week. Today they asked for more towels and stated that they NEED fr... Latest reply by Mark116

I'm a new host on Airbnb, and I got a booking request from a guest without any previous reviews. I said if he can add government ID verification, I will accept his request. Now he said he has done it, but his profile only shows 'Selfie' as a new verific... Latest reply by Iain56

So I got a funny gift from a guest yesterday: it brightened up my very long day. I don't get gifts often, and when I do it's usually wine (one of the many benefits of living in wine country). The guests yesterday left me flowers (always a favourite) and... Latest reply by Casita-By-The-Texas-Bay0

I am the inhouse host. No locks in the rooms. In one I live. Another one I rent out. Latest reply by Suzanne302

Hello everyone, Over the years I have stayed in quite a few Airbnb as guest and along the way I have noticed that different hosts have varying styles of how they would like their guests to checkout. There are some important pieces of information whic... Latest reply by Renee291