Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I had to guests that they stayed with me for 9 nights; during their stay they were breaking the rules, such as the kitchen is not provided in my listing but they were using it for 3 days for cooking and everything, then I asked them please follow the ... Latest reply by Helen3

So, the technical bar is not high on my property. It's an old cabin and just not conducive to implementing all of the things that modern tech has to offer. The most complex thing to operate would be the electronic lock on the door. Last week I had an o... Latest reply by Helen350

hi - am I right in thinking that two households can now come and stay together in Wales? totallyconfsed about the rules now. Latest reply by Helen427

Hello, I am a fairly new host and I am wondering what methods my fellow hosts use when investigating why a guest has walked out on their reservation, moments after check-in, without explanation. Check-In proceeded routinely but the guest handed back the ... Latest reply by Sarah977

For all those that hosts that provide complimentary wine - looking for directional feedback on a concept that I've been tinkering with. Basically I've seen several “product placement” startups emerge around the short term rental space (e.g. Glimpse, Spree... Latest reply by Edward225

We have a Mansion that has 11 bedrooms/sleeping areas and is located in an area of Minneapolis that has The Basilica of Saint Mary and other wedding venues. We are a Superhost and have hosted over 250 families on Airbnb and VRBO in the past 5 years. All o... Latest reply by Julia--Ann-and-Michael0

Is anyone else dealing with guests lying about the reason for their bookings, and throwing unauthorized parties? Airbnb's response so far has been to blame the host for the party, shut down the listing, and let the guest go with zero consequences. This ... Latest reply by Nikki4

I became a host long time ago, 2016. I trusted Airbnb and left my own home to “strangers” without even asking for an ID. This was Ok, and I always felt safe since I “knew” about Airbnb host protection policy.Until my last guest checkout; he destroyed my n... Latest reply by Anonymous

We have a Mansion that has 11 bedrooms/sleeping areas and is located in an area of Minneapolis that has The Basilica of Saint Mary and other wedding venues. We are a Superhost and have hosted over 250 families on Airbnb and VRBO in the past 5 years. All o... Latest reply by Laura2592

on 30/9/20, a guest booked my place for 2night stay(1-3/10/20), my place doesn't provide free parking on premises before 3/10/20. once i received the booking on 30/9/20, the guest ask me 'is he can park at the street', which my listing did say street park... Latest reply by Anna9170