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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I have just initiated my second claim to Air BnB for damages to my guest house. The last time, a fraternity group held a party without my knowledge and caused extensive damage to carpets etc. I had to shut down to clean. Air BnB would not compensate me fo... Latest reply by Ruth425

I have a renter who keeps extending his stay as dictated by work but he needs to change credit cards. Is there a way to do this or even a way to end his stay and start another so he can chane cards? Latest reply by Roberta2

I stayed 4 nights in a Townhouse in Adelaide this Jan with my family. At the last night there was an attempted Break-In at the midnight when we were all in the house. A man banged our door hardly and loudly, kept saying "Open the F****** door!" "You are g... Latest reply by Sean433

Given a bad review by someone who never came!What do I do?Phil Latest reply by Stephanie

Three and half years ago I opened for business. My space, a three-room suite of rooms on my third floor, had been renovated to accomodate my daughter while she pursued her studies. By the time she left, she had a doctorate, husband and was eight months... Latest reply by Roxanne120

Hey fellow hosts. I’m curious to know if anyone has found an effective checkin method that doesn’t involve personally meeting guest, a lock box, or changing the door lock to a keypad? I have two properties in an apartment building that does not allow chan... Latest reply by Paul1255

My guest had to cancel due to unforeseen circumstances. Though I had a strict cancellation policy, I never intended it be the policy to be relevant for a stay 8 months in advance (when she cancelled). I refunded her the amount I would have received. ... Latest reply by Helen3

This guest applied to stay with me earlier this year and I declined mainly due to recovering from a fractured hip, he kept pressuring me to stay and eventually stayed for 1 week. he has now booked for 2 weeks and I don't want him in the house, I live alon... Latest reply by Colleen359

I was hoping for some guidance-- I have a guest arriving and the condo pool is unavailable due to a fire in the electrical room. I received an update that the pool won't be available for my guests use. Should I offer some sort of refund for this inconve... Latest reply by Rowena29

Dear Airbnb Hosts!This is my first time that i am writing something here. Today the local police knocked at my door. They said that the neighbors has complained about strangers visiting this flat on a daily basis. I told them that sometimes i receive my f... Latest reply by Robin4