Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone, I had a guest who stayed with us four years ago in summer 2017. When he left he left his luggage in our garage and papal me 60 dollars as storage fee. A year later in October 2018, I emailed him and ask him for his address and offer to use... Latest reply by Branka-and-Silvia0

I am with the Texas A&M Forest Service and we are always looking for new ways to share fire prevention messages with travelers. I know from personal experience that many vacation rentals have a book with instructions, things to do, etc. and I think that w... Latest reply by M199

Hello community, I want to share my experience as a relatively young Airbnb host and hope to get some insights from you. I am in my early 20s and have just started to manage a couple of Airbnb listings since last year, I do it as a side job while going to... Latest reply by Mark116

Hi guys, Have you ever faced a situation when a guest was drunk and behaved offensively? What do you think would be the best to do? Latest reply by Tatjana6

I’ve got a guest who booked for 7 nights for 2 people and arrived on her own with a damaged car. Although she booked in February she states the booking was to get some space from her cheating partner. She asked me to go and get her some wine but I decline... Latest reply by Kathryn169

Hi, just wondering if anyone has any experience or opinions on this subject.I have a property with 6 units and a shared pool, gazebo and garden. Its a mini resort style set up in a semi rural area that is walking distance to the beach. We advertise it as ... Latest reply by Kelda2

Having hosted for a few years now, I have noticed some trends of "informational holes" in guest perspectives. These are some things I wish guests knew. Maybe I will write an article! Curious to hear from others. -ABB is NOT a regular old vacation rental.... Latest reply by Sarah977

I read something a host posted once I think that microfiber quilts and blankets were a bad idea since they have a tendency to hold on to stray hairs? I currently have a beautiful, heavy comforter on the guest bed that requires being taken to a cleaner or... Latest reply by Debra300

I’ve got a return guest who has become a friend of mine - I’ll refer to her as A. A stayed with a host in Paris for a few days and due to some issues with cleanliness thought that the listing deserved a four star rating. She explained the reasons for h... Latest reply by Victoria173

Hi there, Would love to have fellow hosts thoughts on this one. My last guest left a review which, while reasonable on the whole, suggested my place was "a bit of a mess". In fairness, she still gave me high rankings - five stars, and four on five for... Latest reply by Roberta2