Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Guests came to house on 20th Sept, we didn't have guests for over a month, due to Civid developments etc. in our country. They appeared a lovely couple, weather had been very good, and house was clean, aired etc. I informed them if any issues I was only... Latest reply by Helen3

I have been trying to work a situation out with a difficult guest for the last few days. She is now threatening negative reviews and demanding 100% refund among other things. She is not entitled to any refund based on my refund policy but I did open the... Latest reply by Sarah977

We enter our cottage after the last guest to find our couch in a different spot. Whatever, we moved it back. We opened the fridge, and holy heck, we were smacked in the face with a putrid fish smell and see an opened and a leaking package of fish. UGH - s... Latest reply by Nash-Cottages-LLC0

I have a two-level Airbnb. I live upstairs and the unit is downstairs with its own private entrance. I just had a guest check in for a two-month stay. She brought two school-age children with her (ages unknown). Today is her second day and I can distinctl... Latest reply by M199

Nobody got murdered in my household, so I guess it is not that crazy, but it is definitely somewhere up there.But what I am truly disappointed by is how Airbnb handled it and how I ended up being the losing part on all fronts.So this young man booked this... Latest reply by Adriano230

Hi. I have an Airbnb apt in our basement on our little farm. It is decorated farmhouse and was thinking about putting a picture of us with our horses. Would that be weird? Latest reply by Lorna170

I recently had a guest check in last Friday, March 5, 2021. When she inquired about the apartment, I asked if there were any smokers as I have a no smoking policy. She said there were no smokers. This morning, I drove past the apartment, and saw her si... Latest reply by Anonymous

Hi, I want to send messages to past guests, those that booked and stayed as well as those that inquired and it didn't work out or had to cancel especially due to covid last year. I want to say hey...spring is here and offer a special or remind them that ... Latest reply by Lisa723

Hi, I’ve been hosting for 3 years and so far have had great experiences. Today at 11am checkout time my cleaners entered apartment to prepare the place for our next guest arriving at 4pm. All of the previous guests belongings are still in apartment with n... Latest reply by Sherrie46

We ask for feedback via a suggestion box at our space. What we are requesting is ideas about major improvements...should we add a hot tub for example? What we get is a large range of ideas and feedback which is interesting. Some of this is helpful. We h... Latest reply by Colleen253