Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi hello, have a bookin for tomorrow one night. However I have to cancel the booking as my maternal uncle expired in my native village and I have to go to my village urgently. How to do this without losing any money by the guest? Latest reply by Elisa

Hi, It's been almost three months not received a single booking. Is there any miss from my end, Please assist Latest reply by Saqib15

I have two tenants sharing one of the rooms I rent out and they have 2 remaining weeks.They both have been very messy and I received messages from the other tenant while I was away. I kindly reminded them and showed them again how to clean and take care o... Latest reply by Sotiria6

I think my tenant may be mentally altered. I have an elderly lady and she is reaching out to me multiple times daily for help with things that are very simple and have already been explained. This last message says she is scared to poo because she think... Latest reply by Cheri354

I’ve hosted for 6+ years, and this is a new one for me. A guest booked a 17 day stay. They showed up and asked for some amenities we don’t advertise or offer, and I told him we didn’t have those things. Overnight, I get a message from Airbnb that the gues... Latest reply by Scott216

Hi Friends, Trust you are well and trying to get some advice here.I had found an amazing house and paid all deposits. The host told me they had some additional services which were available at an extra price however I decided to not use those services. We... Latest reply by Mike-And-Jane0

Hello, I understand that reviews can't be edited after 14 days but I'm unclear as to whether to whether someone can ask for their own review to be deleted? A recent guest told me in person that he had a lovely stay and really liked my apartment however l... Latest reply by Lara1513

Hi all, I've been hosting in Lagos now for almost 2 years. I love hosting in Nigeria but it can be quite challenging at times. I've seen that there are a lot of hosts on the platform but most discussions are only about the payment methods. I think it will... Latest reply by Cheta47

Hello! We are looking to rent our home when we travel. We can handle most everything, we are just looking for some to help if guests have questions or if there is some kind of emergency (water leak, broken ac, etc...) The house is in Scottsdale, near Thom... Latest reply by Brianna298

I had a very troubling experience with my recent Airbnb booking. My listing was suddenly canceled without any prior communication, despite my clear efforts to address the situation. The cancellation was supposedly due to an air conditioning issue, yet my ... Latest reply by Bhumika