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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Some things really discourage us. I had a problem with a guest-hoster.I never thought a hoster would lie, as it should be differentiated from normal guests. He said the apartment was dirty, but it was a lie, as it was properly cleaned and checked, and we ... Latest reply by Sarah977

Has anyone had guests ask if they can get mail while they're at your home? If the guest has 0 reviews be careful... I've had guests come seemingly for the sole purpose of running credit card and unemployment scams out of my property....After guest left I ... Latest reply by Huma0

I've been a superhost for a couple of years, hosting a room in my home with a shared bathroom. Because of the close quarters, I don't feel safe hosting right now, and I had blocked my caledar for the past several months. I should have snoozed my listing, ... Latest reply by Sarah977

A renter broke the rules of our resort and caused me to incur $400 in fines, then refused to pay. Airbnb didn't keep her deposit while the case was open, but offered me $200 instead . I provided the paid receipts, a letter from the resort and video showin... Latest reply by Tonyia1

We have a guest we have hosted a few times. He was always a little high maintenance but overall very nice and referred others to us. This trip really took the cake. He complained about a "mysterious substance" on an outdoor patio (tree sap), locked himse... Latest reply by Helen350

It is the second time in a month that I have guests that are paying full price for a 2 bedrooms private house in Los Angeles.The first lady reserved for 3 nights, checked in but stayed about 20 minutes per 24 hours. She never slept in nor used the bathroo... Latest reply by Linda108

Hi guys, I’m fairly new to hosting on Airbnb (since May 2020) and I’ve had my first guest ask for a refund. I have contacted Airbnb twice with no response from customer service. I’d like your feedback on next steps. Let me start by saying I have been book... Latest reply by Robin4

I was wondering if any other community members and Super Hosts are feeling the abuse of guests and the virus? I had a guest ask for the password to get into one of my properties the day of arrival. 3 hours later she messaged saying she was "too tired" t... Latest reply by Mike-And-Jane0

Hi. I have a number of short term rentals but have never rented out individual rooms in a property. There are three master bedroom suites in a 2 level penthouse and no one ie. owner, is living in the unit. I manage/live in the building and I along with cl... Latest reply by Cormac0

Hi allAfter two rounds of renting out both rooms on a longer-term lodging site, I have decided to reserve the second room I have in my house solely for short-term/AirBnB lettings but any time I try and read up on the requirements for cleaning it is all US... Latest reply by Ros0