Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Twice I've had instant booking on short notice when I'm set to 2 days notice. However, I've had an even more confusing one today. An unverified guest has been able to book our villa for tomorrow.How is this possible when I have the following settings? ... Latest reply by Anna9170

I recently had an instant book reservation from a guest and in the note the person said that they were "excited about spending their honeymoon weekend at my cottage." I interpreted this to mean that they would have had their wedding ceremony already, some... Latest reply by Cathie19

@community In response to Covid-19 potential Airbnb guests understandably have concerns about safety, for which Airbnb has created a detailed "enhanced cleaning" protocol. I view certain elements of the protocol to be completely impractical: as examples... Latest reply by Debra300

Hi, I would love input from other hosts. We have a beach house that has an airbnb guest in it for the month of September. My neighbor mentioned that the guests must have rented a hot tub and have their three cars parked in the front (bay side of the hou... Latest reply by Katrina79

A guest checked in and within 30 minutes had an allergy attack; I live out in the country, high desert, and it is quite dusty. She's on-line now looking for another place and getting in touch with AirBnB; anything else I need to do? I feel badly for h... Latest reply by Lydia-Jane0

I am making the assumption that many hosts are also guests. I know this is true for us. We joined Airbnb as guests and continue to stay (when travel is allowed of course!) Becoming a host has really opened my eyes to the vast range of amenities, niceties ... Latest reply by Anna9170

I'm new as a host and I'm not very familiar with the tools. I host a photo session experience and this is only my third booking.I had a guest request yesterday for a different time and I approved the instance, which would be later today. The booking wasn'... Latest reply by Alexandra316

Our hosting page states not suitable for children. Because of cabin size (one bed) and steep stairs.Can i charge for extra guests? Latest reply by Elena87

This girl books 1 room in my homestay for 28 days and doesn't respect the house rules. I only have a few but still she managed to break them. For instance: She refuses to pay for the kitchen fee. This is stated very clearly under the house rules, if someo... Latest reply by Huma0

Never a dull moment. A guest who recently checked in sent me a text saying that on the way to our cottage they "drove by a number of houses with Confederate flags" and asked if we are warning guests that they may also have this experience. I don't know w... Latest reply by Anna9170