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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

How do I protect myself when a guest takes my keys back to another part of the united states? He says he would mail them but it's been two months and he does not respond to my messages or texts. Latest reply by Danielle476

Hi I have a quite bad situation here. I have booked an apartment for March and several days later the host told me the apartment can't be rented anymore and he suggests me to rent somewhere else. He asked me to cancel it and I was gonna do it until I find... Latest reply by Helen3

예약 취소했는데 환불 금액은 언제 들어오나요 ? Latest reply by Quincy

Hi can anyone let me know if a guest slips in the shower and Pulls the glass door down on her and gets cut if we are liable for her medical expenses Latest reply by Helen3

My Airbnb has 2 rooms under separate listings. A couple were booked into Room 1 for a week. They asked to extend but on the day there were due to check out someone else was due to check into their room 1. So I offered them Room 2. I told them that th... Latest reply by Helen3

Tonight I discovered my current guest is leaving the entryway door and interior door to the house OPEN for her two cats to come and go while she is gone. I allowed the two cats, but leaving the door open to the house is unacceptable. The open doors are an... Latest reply by Sonia660

I want to share my experience with a recent guest during a stay I had. Just want to make sure other hosts are aware of the scams this guest pulled on me and how AirBnB gave him a reward for 50% of a 6 day trip during Christmas. When the reservation starte... Latest reply by Christine1081

I have been asked by someone from a private school, if I can host a 15 year old student? Please let me know the rules. Thanks Latest reply by Emily487

We have just had guests leave, they knew the rules before they arrived and I always leave a print out with wifi, our contact numbers just in case, plus a reminder on the house rules. They managed to pretty much blow all the rules. We were clear all wind... Latest reply by Natasha372

I am pretty new to hosting and have just received a bad review and am trying to decide if I should respond or not.The review starts positively and then seems to imply that we stole their daughter's cosmetics bag on their first day, but they didn't want to... Latest reply by Sarah977