Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I've only been hosting for four months but am having a bit of an issue with guests who are new to Airbnb. They don't read the listing, they think they can arrive whenever they want and they don't seem to understand how Airbnb works. My sister is a super... Latest reply by Ava30

I had this happen and caught it right at the beginning. But it goes on. Three years ago I had a friend of a good friend want to rent my condo. Our Condo was in Myrtle Beach SC. At the time I still lived many hours away. I didn't have time to get a sm... Latest reply by Christine615

I don't know, is it me? Is it too much to think guests might understand that a host is opening her home to them, and therefore it's a special situation, a unique setting, a glimpse of a local's life? I am not a Hampton Inn, and I don't have generic Ikea... Latest reply by Mary1135

Just had two guests (’recommended by’ 5 hosts) check out. And quite frankly, I couldn’t have waited much longer to see them leave.In short(ish); Turned up at 22:30 (despite stating ‘2-3pm’) having decided dinner with friends (without telling me, natch) w... Latest reply by Lihle0

As some of you, guys, know, I've been into long term rent for international police and embassy workers for a very long time. I have apartments in one of the Oldest Guest Houses in Europe, about 150 y.o. (Kiev, Ukraine, Eastern Europe, the very center of t... Latest reply by Sarah977

Hello everyone, We are looking for tips on pre-booking welcome messages. Before a booking is confirmed, many hosts like to ask their potential guests a few questions, such as why they are travelling to the area. This can be a great way to get to introdu... Latest reply by Stephanie

Up until last December I never greeted my guests. In November we travelled and stayed at an Airbnb. The host greeted as was incredibly nice. A few things went wrong (including roaches) but my husband forbid me to give him a bad review because he really co... Latest reply by Inna22

I've been an Airbnb host for 3 years and landlord for 20 years. I am seasoned and cynical. Yet, why am I always so slow to see the scam? Guests booked for 20 days. Not my preference, but so be it. Guests had a "service" poodle. I really don't like that... Latest reply by Laís2

Hi everyone! I had three people for the last week in one of the guest rooms, and even if they were kind of nice and friendly their stay ended up being a nightmare. They arrived almost 2 hours late without notice and didn't even apologize when they arri... Latest reply by Ian-And-Anne-Marie0

I cannot figure out how in the world to send you an email within the Airbnb app. Beyond frustrated. So I could use some help with that. Most importantly, I have a guest who is wanting to rent long term. I want to rent to them but I want to meet them ahe... Latest reply by Branka-and-Silvia0