Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, We recently had guests take the keys with them. After no response to messages, we asked them to pay $50 via Airbnb request feature to replace both the room key (needed a new lock as the key was a skeleton key and no longer made) and the front doo... Latest reply by Stephanie

Hi all, looking for advice: our housekeeping just sent us these pictures showing that our tub is chipped. My husband was just there before these last guests and it was not there. So, looks like the guests that checked out yesterday did it. —Either that or... Latest reply by David-and-Annie0

I have had local guests brush his teeth in the kitchen sink when he reserved a "Bedroom rental" with shared common areas within my family home... and later complain about the cameras in the living/dining /kitchen area.(Even if it was a reservation for a "...

Hello all, just need some help & advice as I'm stuck with an issue that seems to be going round in circles. I had two young girls check in to my apartment on the 13th of January and they stayed for 2 nights (they'd booked for 4). These were some of the no... Latest reply by Neil408

I had guests destroy my home and Airbnb will not respond and has not helped at all. The guests did over $800. Damage and I can not get any help from air bnb . The guests are threating me and air bnb will not repond.? I am a super host and have other booki... Latest reply by Maia29

Hello,Our family arrived at our rental (a condo) in the evening after a long day of driving, only to find that it had not been cleaned from the last guests. (This happened in another country, in a rather remote area, if that makes any difference.) All s... Latest reply by Juan63

Hi...I refunded the amount. But still I couldn't get re listing. Stil showed me as snoozed. Help me out...Regards Sihil

We have guests that have a two month booking but, after one week we realized a problem, they are alcoholics and now after 3 weeks have not been able to control there behavior. They are causing problems with other quests and last night told my wife, to shu... Latest reply by Kath9

I would like to know how other hosts are dealing with guests not reading your listings/rules properly. As I hosted more guests, I have noticed many of them don't read the listing and rules properly, even though I added a couple sentences both in the top... Latest reply by Dave878

I have just received my first bad review on airbnb and would like to get it rectified. I was in touch with airbnb support during my last stay and explained what had happened. Actually I only mentioned some of the problems. The host wanted very badly to g... Latest reply by Sarah977