Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Your review system and logic is so broken.. The guest booked 2 weeks, was very disrespectful on arrival, wanted to have contact outside of airbnb platform. Cancelled after 1 day then booked another night same day.(late checkout and we have minimum 5 days ... Latest reply by Sara-And-Rob0

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Emilie

Hello I received an inquiry for a booking from Korea. When I was about to approve it the system alerted me to the fact that Korean travellers benefit from a special policy which allows them to cancel also last minute, risking only 50% of the price of the ... Latest reply by Mike-And-Jane0

My last guest trashed my new oak floors, within four weeks she managed to make it look like the floor at the zoo. I have before and after pictures and a quote to refinish the floor. I was initially hesitant to approve her rental since she had no reviews a... Latest reply by Lulubox-Pro0

I had a guest in mid-September that decided last minute to bring his 2 dogs…that’s fine, but then he did not put them on the reservation and he did not pay the pet fee. In addition, the guests also broke house rules by smoking marijuana in my home.I sent ... Latest reply by Joan2709

After 10 years of hosting on Airbnb in Miami, with 20 listings in the same building and a proud Superhost status, I’ve had countless positive experiences. I’m fortunate that I’ve rarely needed to contact Airbnb to dispute retaliation reviews, and when I d... Latest reply by Donna1424

I have a potential guest inquire about my listing. I believe they are traveling from Italy to the US for a few months. They asked if I could pre-approve the reservation to help them get their visa. They will not book yet until next week once they’ve enter... Latest reply by Elisa

Can Airbnb remove a review if a guest left me a 1-star rating? Here's what happened: I had a last-minute cancellation and lowered my price significantly to fill the dates. Unfortunately, I ended up with an entitled guest who made demands and complaints th... Latest reply by Kristina764

I am a host in Queens,NYC LETS CHAT EACH OTHER AND CREATE THE PATH TO HELP Latest reply by Alex

Hi, I have been sent a link of Airbnb but I'm not sure if it is legit. Can you help me with that? The link is: ** Thanks **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing lin... Latest reply by Elisa