Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I can’t book a room with my prepaid card Latest reply by Emilie

We are struggling with payments from AIRBNB, and it seems like other properties in South Africa experiences the same. They keep pushing the payment dates forward, is anyone else experiencing the same? Speaking to support does not help. Latest reply by Rebecca

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Rafael1690

Hi,A host told me they are selling the property so needed to cancel. Fair enough. Then they send a message saying I need to cancel it. When I went to do that, and clicked on the option about the host - it says the host has to cancel.We had booked somewher... Latest reply by Rachel3136

I contacted the airbnb complaints service with a deep concern that a newly published property I had made reservations with had not been verified (no badge). I had left a deposit but felt uncomfortable as the property photos and description was the same a... Latest reply by Frances3408

Hei! har fått forespørsel om å leie ut hytta mi på Gålå i 3 uker til bygningsarbeider som jeg tror er fra Estland . De skal jobbe via et firma som har et prosjekt på Vinstra. Noen som har lignende erfaringer og kan komme med innspill om Hey! I have re... Latest reply by Trude0

yes Latest reply by Helen3

Our recent guest left with the 1000 count sheet set for our AirBnB. We exclusively host long term guests (>1 month) and provide high quality bedding so they are comfortable. He was otherwise an excellent guest - quiet, left the apartment clean, no other c... Latest reply by Helen3

Hello A guest has checked out at 7.30pm the day before end of stay and is asking for a partial refund. What advice can you give please? They said there is no issue with the accommodation - an emergency came up. Thanks Jeanette Latest reply by Zheng49

Hello everyone, One of the fun and unique aspects of Airbnb is that guests and hosts have a chance to meet each other while sharing their home. To make this stay even more memorable, some hosts like to prepare small, yet thoughtful extras. There ar... Latest reply by Sandra7365