Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

When I opened my calendar for bookings (in early March, I think), smart pricing was suggesting prices much lower than the going rate during high tourist season. I switched to manual pricing on my two listings and thought everything was ok. I got one book... Latest reply by Little-Shiva0

Hi guys, I had a crazy guest book my room last minute. He made an instant booking at 2 pm, then turned up outside my house 30 minutes later without my knowledge, permission, or prior confirmation and disturbed my neighbours. He didn't read the listing de... Latest reply by Laura5425

What options do we hosts have when 4 consecutive team members pass you off to the next team member because they all say a bug is fixed when it's verifiably not, according to your own eyes while using your own devices and according to your friends' + famil... Latest reply by John1512

This evening I had a guest book our listing for the evening of 21st April.....8 days from now! Within 5 minutes of booking that night she contacted me and said, "I needed to actually book for the 22nd and 23rd but you are showing as unavailable, is the... Latest reply by John5097

My listing is for a private room and bath in my home (the master suite). I would like input from my peer hosts about how you would respond to a guest who: - complains about needing a lower nightly rate - has mail delivered without asking first, or even if... Latest reply by Laura5421

How can I pay my balance of $870.74 Latest reply by Vicky470

My airbnb host has a tandem parking garage. I'm supposed to leave my keys in a bowl for other guests to move my car. I'm not all comfortable with strangers having access to my car and if this was mentioned in the listing, I would have passed on it Latest reply by Kate867

Hey i need some help community! I am a 5 star superhost with great reviews, pictures, in a popular location and lots of bookings. On Feb 8th everything came to a standstill with all new bookings. Right now the area is sold out, mine are the nicest aroun... Latest reply by Kim771

I have seen a problem in the messaging system of AirBnB which can create quite a bit of confusion for hosts with multiple units like me - or where guests book multiple stays. Example one; A guest booked two stays in my same unit, one from 2-4 of the month... Latest reply by Emiel1

Hi guys. So basically I had a guest book a one night stay at very short notice (red flag I know!). However it was only 2 people and the guest had brief but positive reviews. I communicated with the guest explaining the check-in process and the guest commu... Latest reply by Joan2523