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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

So, another interesting experience with a guest and one that I don’t believe has happened before. I had a pair of women stay at the house for an overnight reservation and, upon arriving, entered into the back of our house, which is designated “off limi... Latest reply by Anthony608

Hi everyone, I'm a new host on AirBnB and recently found the automated messaging feature. I found it very useful because you can configure the message in different languages. At first, I believed that if I configured 2 languages, the platform would detect... Latest reply by Scott

Hi AirBnB Community, This is my first post as we are two months into being new hosts. Certainly learning along the way but have had mostly positive experiences. My question however is a strange issue I'm having with Check-in Start Time that keeps default... Latest reply by Shirley26

You have gone through the minefield of taking a guest reservation, tried to assess what the guest will be like, what the likely risk is to your property or your reputation. You have taken the bull by the horns and had them stay....how do you look back on... Latest reply by Laura2592

Guests checked out, and took a $170 Bluetooth speaker. Made a claim through Airbnb, who rejected the claim and said ‘our decision is final, you didn’t provide a police report for theft against the guests, therefor you are not covered under the host guaran... Latest reply by Helen3

A guest reserved my guest house from Aug 16 to Aug 26 , 2020 with non-refundable payment method. on August 17, a guest had to leave early due to car broken, but they want full refund, so took pictures for tiled ceiling and plastic-steel windows frame.the... Latest reply by Sally318

I watch with interest the discussions here in the CC on whether elegant all-white is better than fun pastel bedding, but remain very, very quiet. I absolutely should never weigh in on those, um, "threads". Here's why. Forgive me, fellow hosts, for th... Latest reply by Lynnie1

I'm really curious of what kind of house rules people post in their homes and what other things I should have posted for my guests. Would anyone be willing to reply with ideas or even a photo of yours that I can read as an example? I really appreciate any... Latest reply by Juliette252

Had a few of these. I always encourage my guests to use Airbnb messaging but some text me directly despite this. One guest told me that "hosts prefer this." Is there a reason I am missing that hosts might prefer a direct text message outside the Airbnb s... Latest reply by Clare167

We debate this and thus far have come down on the side of "no." Curious about whether others who are hosting right now leave masks for guests. We have hand sanitizer and info about wearing masks locally/what is required, but we stop short of leaving mask... Latest reply by Anthony223