Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a guest that booked for two months and mid march decided to stay longer and booked another 2 months. The second reservation is starting in a couple of days (another reservation, did not extend the current reservation). Today the guest decided she c... Latest reply by Jessica-and-Henry0

Does AirBnB state anywhere publically that no refund is elligible for accommodation fees paid in parts even if cancellation is made at least 7 days prior (so not even 50%)? The accommodation in question has strict refund policy. The payment would have bee... Latest reply by Sarah977

Just got an email from air, to advise that guests who wish to cancel bookings in June, will be getting a full refund and me.... zilch.The new policy of being “better partners” didn’t last long. Latest reply by Helen427

I have a guest who wants to cancel early. She's been at the house alone for over a month because I'm in NY due to Covid-19. She is supposed to stay until May 31 but has requested to leave May 4. She wants to be refunded. I told her we could not refund her... Latest reply by Matthew1107

Dear hosts,I have a reservation in my place in Greece on July 23 to August 3, 2020. As the guidelines of my country due to the Coronavirus pandemic are strict, I recommended my guest to cancel the reservation under the "Extenuating Circumstances" Airbnb p... Latest reply by Gina109

Please direct us to when we can get compensated for one guest already checked out, another one checking out tomorrow. We are concerned for the guest checking in tomorrow if we will ever get paid too. Once and for all please reply to our concern. We are ...

In April we have only been able to host state residents and have had to refuse many many bookings from those who were of state trying to get away from COVID-19 lockdowns in places like NYC and Chicago. We blocked our month after having so many inquiries t... Latest reply by Alexandra316

Hello fellow hosts, If you made any full refunds to Airbnb guests from mid-March to end-March after the involvement of a case manager, these will not be in your payment list for the 25% refund! Check this well. This happened to me for 3 reservations. It b... Latest reply by Dorien-and-Papito0

Just over 2 months ago I had a guests at my house when there was a big storm, that blew shutters off and caused leaks in the ceiling. The guests said they felt unsafe and had to leave the property. After they contacted me the following day, I agreed to g...

Yesterday, I contacted ABB via website re two cancelations before Covid policy came into effect. ABB initially confirmed in writing that normal cancelation policy will be applied and 50% will be paid. I now checked my transaction history and realized that... Latest reply by Marc156