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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello Airbnb community! We had a guest cancel within 24 hours of staying with us due to having sick children (which is completely understandable) and we even use the "Flexible" cancellation policy. However, she was still able to leave us a review for ... Latest reply by Ward1

I've had someone just book with me who has got a Verified 'Selfie' as a superman picture?? Surely that's not allowed. Latest reply by Aaron393

I had a most distressing experience with a guest recently and I’m beginning to hear that this can be a common thing to acquire free or cheap accommodation. I had a group of 3 stay in our cottage and when I checked on them the next day after they arrive... Latest reply by Ben551

I understand why Airbnb's trust and safety department will suspend an account if a host takes a photograph without a guest's permission. That said, a colleague of mine who is also a host has just had her account suspended and it doesn't seem right to me... Latest reply by Heather133

Greetings ~ After today's headlines I feel the need to extend a warning to all AirBnb hosts in New Zealand, Australia and the UK. A group of ten British tourists have been in the New Zealand news headlines all through January 2018. They have been not... Latest reply by Helen3

Our current guest is here for two nights. Now there are three people in the room (Maximum listed capacity is two) and only one is listed. They're also not following the house rules, attempted other entrances into the house, and left 200 used N2O cart... Latest reply by Ann72

Hi fellow hosts! Well, after seeing my overall star ratings start to slip recently due to the ridiculous changes to the review system, my ratings have just gone back up from near to the point of losing Superhost status (4.8* overall) to 4.9*! I think my... Latest reply by Annabel44

How do I find a booked guests phone number? Latest reply by Daniel2293

URGENT TO ALL HOSTS! I'm new to this community platform, but wanted to get this news out to all Hosts and Superhosts with properties on Airbnb. Today, I was going through the listing statistics on the Airbnb dashboard for both of my vacation homes. I no... Latest reply by Lydia94

I’ve used Airbnb almost 50 times in the last several years. Recently I posted a review of one of my stays, giving a 4 out of 5 stars. When I followed up with customer support they could not show me where my review posted that score. I was told that it a... Latest reply by Sandra856