Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

For all those that hosts that provide complimentary wine - looking for directional feedback on a concept that I've been tinkering with. Basically I've seen several “product placement” startups emerge around the short term rental space (e.g. Glimpse, Spree... Latest reply by Edward225

We have a Mansion that has 11 bedrooms/sleeping areas and is located in an area of Minneapolis that has The Basilica of Saint Mary and other wedding venues. We are a Superhost and have hosted over 250 families on Airbnb and VRBO in the past 5 years. All o... Latest reply by Julia--Ann-and-Michael0

Is anyone else dealing with guests lying about the reason for their bookings, and throwing unauthorized parties? Airbnb's response so far has been to blame the host for the party, shut down the listing, and let the guest go with zero consequences. This ... Latest reply by Nikki4

I became a host long time ago, 2016. I trusted Airbnb and left my own home to “strangers” without even asking for an ID. This was Ok, and I always felt safe since I “knew” about Airbnb host protection policy.Until my last guest checkout; he destroyed my n... Latest reply by Anonymous

We have a Mansion that has 11 bedrooms/sleeping areas and is located in an area of Minneapolis that has The Basilica of Saint Mary and other wedding venues. We are a Superhost and have hosted over 250 families on Airbnb and VRBO in the past 5 years. All o... Latest reply by Laura2592

on 30/9/20, a guest booked my place for 2night stay(1-3/10/20), my place doesn't provide free parking on premises before 3/10/20. once i received the booking on 30/9/20, the guest ask me 'is he can park at the street', which my listing did say street park... Latest reply by Anna9170

Hi there, For any other hosts who were using the recently deactivated Airbnb-assigned email address to communicate with guests, you can reactivate the feature by following these steps: Go to Account> Professional Hosting Tools From there you can reactivat... Latest reply by Marilyn193

This is a new one, so thought I would share. We had a recent guest bring a cat. We are pet friendly and don't make a distinction about what kind of pet. While we mostly host dogs, we have also hosted the occasional cat and a guinea pig. This particular ... Latest reply by Colleen253

Guest IBs for 2 guests for 2 days, 10 days ahead... dawdles with returning guest info to me...then he returns the guest form listing 6 persons, with a note that says maybe the extra folks will be stopping by, maybe not, they're just letting me know just i... Latest reply by Anna9170

I’ve just had the worst two days as an AirBnB host and am feeling very stressed.Where to start….I have a couple of houses with Airbnb, both 4 bedroom house shares. I’m currently full.The drama focuses on one house. Let’s call the guests A, B, C, D. When g... Latest reply by Anna9170