Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, I would appreciate some feed back on something I ask of my guests that a fellow host has told me she thinks is unreasonable. When I know someone is arriving I can't really relax until I know that they have gained access ok and are comfortab... Latest reply by Delwyn3

I had an emergency when my cleaner broke my washing machine and I needed to get an engineer in to the flat. There were clothes stuck inside the flat. I was trying to get the situation sorted immediately.. but the guest did not make it easy and said the ea... Latest reply by Imogen23

I received a biased and dishonest review from a guest who expected me to provide him with items that were not listed.I've contacted Airbnb for support and am being ignored.What can I do ? Latest reply by Sarah977

I live in the County and the rules that are mandatory for the city have not yet hit us. So people in the neighborhood are posting signs all over on stop signs and in the park that short term rentals are illegal and to report anyone they think is doing it.... Latest reply by Zacharias0

AIRBNB HOSTS BEWARE: January 1st I walked into my own house to find it COMPLETELY RUINED by AirBnB guests. COCAINE on the tables, pungent WEED smell, a wool carpet (which I inherited) full of STAINS and BURNED SPOTS (my house could have literally been bur... Latest reply by Mitch216

Hi! I had a guest a couple of years ago who probably spotted "the dust" ( or probably a stray hair) in a bedroom. I have never received anything similar about the cleaning. Not before or after that guest. Also, I received many "sparkling clean" compliment... Latest reply by Alex-and-Vaughan0

We have our first no responsive guest scheduled to arrive 3/6. She asked about parking 2 cars and I replied and asked questions. Her profile has no reviews and she looks young- I’m worried about a Spring Break party happening at our place. She hasn’t answ... Latest reply by Anonymous

I have a guest who is due this weekend. They have come 2 x because they are doing a short film in my home. Well I wasn't home and I have cameras inside for when my place is empty, which I tell guests to unplug as they check in. I leave my key in a lock bo... Latest reply by Linda-And-Richard0

So I live on an island and I had a request from a local here on the island to rent my room for a week. The photo looked phoney - like something from the show CATFISH where it was a stock photo. The verification was minor and new. When I wrote back to a... Latest reply by Sarah977

Hi, I am a long time host but first time community centre contributor. I can usually work most hosting issues out myself but am at my wits end about what I can do to improve the rating guests give my property for location. I am very very clear in my p... Latest reply by Sarah977