Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I'm very new to this; my first guests are at present in my second home, some 3 km away. I had given my phone number to them but forgot to take theirs, neither do I have an email address. They did not respond when I sent an email via Airbnbshortly after... Latest reply by Sarah977

My guest was due to arrive today but cancelled 2 weeks ago. (Apparently) . He messaged me this morning to find out that I have booked part of his dates. He is understandably livid but I can do nothing now as I was simply following the Airbnb notifications... Latest reply by Anonymous

Hi folks i am unsure whether I should still provide all toiletries & food stuff (breakfast oats, salt, pepper, herbs, oils, flour etc) while COVID is prevalent? There are too many items for my cleaner to sanitise between each guest. How is everyone else ... Latest reply by Huma0

Hi everybody and thankyou in advance for your comments it’s much appreciated.i ave had a guest, no problems what so ever, caravan could have been left a little cleaner but they were still leaving when my husband arrived 15mins after the checkout time, so ... Latest reply by Sara1585

In reading through posts here mostly about outdoor security cameras I came across a post where another host discovered their modem and thus camera had been disabled. The group here suggested she message the guests that they would be coming by at a certain... Latest reply by Debra300

We started Airbnb from last sep 2019. This home is brand new home and all our guests (well most of them) were super pleased with the home and our hosting. Last night we had a late reservation say for room A. We had this guest before couple of times and ha... Latest reply by Bharathi1

We've been hosting for almost 2 years and have never had a situation like this.... We do have a Ring doorbell and keep an eye on guests, especially if we feel that something is "off" about their reservation. Last night we had a reservation for 2 guests fo... Latest reply by Nanxing0

At last, a communication from Airbnb. They promised early April and it's now the last day. Today I received a notification e mail of my impending payouts due to cancellations. I have had a strict cancellation policy in the past. They say 'This support pay... Latest reply by Bruno866

I'm not sure who to ask, so I'm turning to this forum. Does AirBnB have any policies about hosting a guest who knows he has been exposed to, or even diagnosed with, COVID-19? Or as hosts, how would you feel about the following situation? My son is a uni... Latest reply by Emilia42

Hey all! For those of you who are still hosting during the pandemic, I'm wondering what your strategies have been around getting guests to book, as well as cleaning before and after their stays and maintaining proper social distancing during their stay. ... Latest reply by Rebecca921