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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi there, For any other hosts who were using the recently deactivated Airbnb-assigned email address to communicate with guests, you can reactivate the feature by following these steps: Go to Account> Professional Hosting Tools From there you can reactivat... Latest reply by Marilyn193

This is a new one, so thought I would share. We had a recent guest bring a cat. We are pet friendly and don't make a distinction about what kind of pet. While we mostly host dogs, we have also hosted the occasional cat and a guinea pig. This particular ... Latest reply by Colleen253

Guest IBs for 2 guests for 2 days, 10 days ahead... dawdles with returning guest info to me...then he returns the guest form listing 6 persons, with a note that says maybe the extra folks will be stopping by, maybe not, they're just letting me know just i... Latest reply by Anna9170

I’ve just had the worst two days as an AirBnB host and am feeling very stressed.Where to start….I have a couple of houses with Airbnb, both 4 bedroom house shares. I’m currently full.The drama focuses on one house. Let’s call the guests A, B, C, D. When g... Latest reply by Anna9170

recently a guest who broke six of the rules of my home number one washing machine and dryer were not part of the amenities which Clearly states on Airbnb my dirty laundry my undergarments so forth we’re in the machine this gentleman took my dirty clothe... Latest reply by Colleen253

I just got back to my home and all the appliances, TVs, WiFi mesh network etc. were unplugged and the outlets were replaced with plastic socket protectors like a baby-proofed home. My last guest was here alone and there have been no children in any of the... Latest reply by Beth80

As part of our plan to mitigate the spread of the coronavirus, we have decided to close the shared guest kitchen in our guesthouse, and stop doing our guest's personal laundry when washing linen and towels. We also figured that these renovations would be... Latest reply by Debra300

Reserved an Airbnb, in the ad I was not informed that a key for the downstairs door would not be present. I found out about this my first day staying at the listing, I had no problem with it if I was consistently able to get in downstairs. This wasn’t not... Latest reply by Helen350

This is a general question I’ve been wanting to ask for a few months now. Have any hosts noticed an increase in poor guest behavior since the start of the pandemic in March? When I say poor I mean: not abiding by house rules, breaking furniture, leaving... Latest reply by Helen3

My recent Guest stayed the full length of stay and when I checked in with them on Day 2 they said everything was great! Now they have an entire list of problems with my home and want a full refund or they will contact Airbnb for a full refund. They also p... Latest reply by Roberta2