Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I have 2 guests that are staying for 14 days (checked in 2 days ago), they where provided with 3 bathtowels, 2 handtowels, i normaly would change the sheets and change the towels once a week. Today they asked for more towels and stated that they NEED fr... Latest reply by Mark116

I'm a new host on Airbnb, and I got a booking request from a guest without any previous reviews. I said if he can add government ID verification, I will accept his request. Now he said he has done it, but his profile only shows 'Selfie' as a new verific... Latest reply by Iain56

So I got a funny gift from a guest yesterday: it brightened up my very long day. I don't get gifts often, and when I do it's usually wine (one of the many benefits of living in wine country). The guests yesterday left me flowers (always a favourite) and... Latest reply by Casita-By-The-Texas-Bay0

I am the inhouse host. No locks in the rooms. In one I live. Another one I rent out. Latest reply by Suzanne302

Hello everyone, Over the years I have stayed in quite a few Airbnb as guest and along the way I have noticed that different hosts have varying styles of how they would like their guests to checkout. There are some important pieces of information whic... Latest reply by Renee291

I have been hosting a lot this summer, and every guest leaves me kind notes at check out and positive review (in writing) but several keep giving me low star ratings without any feedback (or irrelevant feedback). For example, one guest ripped the handle o... Latest reply by Rowena29

I've only been hosting for four months but am having a bit of an issue with guests who are new to Airbnb. They don't read the listing, they think they can arrive whenever they want and they don't seem to understand how Airbnb works. My sister is a super... Latest reply by Ava30

I had this happen and caught it right at the beginning. But it goes on. Three years ago I had a friend of a good friend want to rent my condo. Our Condo was in Myrtle Beach SC. At the time I still lived many hours away. I didn't have time to get a sm... Latest reply by Christine615

I don't know, is it me? Is it too much to think guests might understand that a host is opening her home to them, and therefore it's a special situation, a unique setting, a glimpse of a local's life? I am not a Hampton Inn, and I don't have generic Ikea... Latest reply by Mary1135

Just had two guests (’recommended by’ 5 hosts) check out. And quite frankly, I couldn’t have waited much longer to see them leave.In short(ish); Turned up at 22:30 (despite stating ‘2-3pm’) having decided dinner with friends (without telling me, natch) w... Latest reply by Lihle0