Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

How does one go about charging for extra guests. Only just started and have had 2 people ask to bring an extra guest (advertised for 4 guests - they want 5). We can do this by providing an extra bed but feel that a fee should be charged to cover washing... Latest reply by Anonymous

When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button? Response from Airbnb We are planning to begin the design process on a feature to address th... Latest reply by Kay92

I apologize for the length if this post, but it's necessary for all information to be told. So, I have a bit of a dilemma. I had a guest book a room for 4 back in January for 4 nights this week. I charge an extra $10/person after 2 per night. When I a... Latest reply by Michelle-and-Ray0

As a part of hosting, I take it upon myself to do a quick walk-through every couple days. I've been doing this since day one. First, I check that they're not home (car isn't in garage or driveway), and then I knock on the door, and then I let myself in wh... Latest reply by Lizzie

Aloha, We host a condo on Maui and had a guest reserve our unit almost 6 months in advance. This reservation was made yesterday. Per our listing, we will charge an additional HI accommodation and state taxes on top of the total nightly rate. Our guest ... Latest reply by Fred13

On my listing it clearly shows that our home is not suitable for parties. We have 4 women staying here, for a graduation celebration. They asked if they could "come back here" after the ceremony, and I said they were welcome to use our deck - assuming ... Latest reply by Margot63

I have a house and rented it without airbnb for long terms. The tenants filed bankruptcy and did not pay rent for 3 months. I had to go to 2 courts to evict them. They took fixtures and some appliances. What it it happens again through airbnb. Please... Latest reply by Moe19

Morning Everyone. I am new to this group and I hope someone can help me. I have been hosting now 6 apartments for the owners for the last 10 months and have had fabulous guests and great feedback. Unfortunately I have had that one guest recently that... Latest reply by Christine615

Hello Community! My husband and I have been hosting since last March. We rent out the ground floor of our house. We have converted into a private apartment. We have now hosted around 30 times and have not had any major issues with our guests. Howeve... Latest reply by Edwin57

Hey Guys, We could really use some feedback from the community as ABB has notified us of our guest’s private feedback to them…which is Completely inaccurate! It's almost like he was looking for something negative to say behind our backs, although I don't ... Latest reply by Brice20