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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Found these all over the living room rug. From a pellet gun? Also evidence of smoking inside....second guest in a row that we found cigarette ashes and butts indoors after check out. This person did not communicate well at all and left the place quite mes... Latest reply by Huma0

What would you do? I was on a work trip to the UK around mid-November 2021 and had booked a one month stay with an Aribnb super host. During my stay I can't think of anything that went wrong with the host, all was normal and ok. I mostly kept to myself an... Latest reply by Sarah977

In January, February and March the weather isn't great in the UK and for the last few years I have reduced my minimum stay from three nights to two in the belief that it might encourage a few extra bookings. This year, however, I seem to have had lots of ... Latest reply by Alexandra199

I have a hot tub at our cabin. The guest checking in today showed up at 2pm and let themselves in (prior to the 4pm check-in time) despite me telling them the cabin wouldn't be ready until 4pm. The hot tub is being repaired. They started texting and ca... Latest reply by Lorna170

Hi, My husband and I just started our Air BnB and our first guests were listed with 4.5 stars (but little profile info and never responded to our messages). However, after only one nights stay, they trashed the place (literally trash and food all over the... Latest reply by Sarah977

What do you say when a perspective guess ask you to waive the cleaning fee because they want to do the cleaning themselves Latest reply by Debra300

Hey friends just looking for some thoughts on this scenario we have some guests that just arrived from Greece. Super friendly and respectful.....but, they showed up with a dog. Our listing says we don’t allow pets, but I’m guessing they just didn’t read ... Latest reply by Emilie

We want to continue charging our pet fee through the Resolution Center and make it so they can't add pets on the booking form.Also, wondering if this will affect a search for pet friendly hosts, since the search now has the option of adding the number of ... Latest reply by Emilie

Hey guys, I have hosted a few times and it's been a success everytime:) But a few days ago I had a guest arrive and in the evening of that day she sent me a message saying my flat was a disaster and listed up 13 things that were problematic. These inc... Latest reply by Gina1746

Hi! A guest recently advised me that he received an SMS, which appears to be an automated copy of a message I sent to him on the Airbnb app. He was able to reply to this SMS, only it's not from my phone number so I can't see this reply. Is there a way ... Latest reply by Steve3284