Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi, A guest who stayed for 5 nights and had a good time has emailed me that she had a dry sore throat every morning (which she did not tell me about while here) that would go away after hot tea. I responded that I was sorry to hear but while she was h... Latest reply by Linda1549

A guest is eloping and will be spending the weekend at my cabin. They want to hire a photographer to come in to take pics on my property. My cabin is nice but it's not that nice! Wondering if this is some type of scam or if I'm just being paranoid? ... Latest reply by Carol701

We recently received the worst review we've had so far, and I would love to get any feedback ya'll have to offer. The guest's complaints were: 1. House smelled like a wet dog. 2. Guest had "no privacy" because our listing was "just a room in a townhome.... Latest reply by Kat84

Hello to all of you, Harry certainly has by far a fantastic list and I am in support of everything he has to say in his post... a touch of "newbie" insight I might add: 1. ) Invest the time in creating a check in/check out list for guests - Some c... Latest reply by Christina772

I have some guests staying at my primary listing this weekend: they have never been to Canada before, and in fact, have never left their home country before. They asked many questions ahead of their trip, and one of the things they asked me was "What's t... Latest reply by Rowena29

I recieved an order yesterday around midnight, instant book (23:42 on 8th of July 2019). That was THE VERY LAST MINUTE BOOKING AT MIDNIGHT. The client ordered a room and called me on my registered telephone number right after. Turned out to be there gon... Latest reply by Nina75

It appears to be the week of entitled guests.Belgian; new to Airbnb:Dirty socks, something, and yes that's underwear (I got close enough to tell).Since no one else is staying on that floor tonight and tomorrow (current guest was told there was someone... Latest reply by Sarah977

I got a booking request last night with a person new to Airbnb. She just sent a quick message. "Hello! Can't wait to spend nights at your place with two of my really good friends. See you soon!" She had four guests on the request, but said it was for her... Latest reply by Rich-and-Yan0

New(ish) host. Here for a rant… I guess I’m really hoping for some sympathetic words from more experienced hosts who have gotten through a similar situation. I have written a few on this theme since my nightmare Christmas & New Years guests, but have neve... Latest reply by Tatyana5

I used to set a “flexible” check-in time for my listing as I thought it would make my listing more attractive. This has never been a problem, but my last guests requested to check-in at 12:00am from the day of the booking. I asked airbnb support team if... Latest reply by Paul154