Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I am planning to travel to Australia for the England Cricket Tour in December 2017 to January 2018. So we are talking about 18 months from now. I was intending to visit Perth; then Melbourne over Christmas; and Sydney (New Year period). I was intending t... Latest reply by Michael3551

Hi all, Our lovely two bedroom unit has been booked consistently over the past few months but recently we have been receiving feedback from guests that has us puzzled. “How to make toast without it burning”, “beds were too small”, “couldn’t find the wif... Latest reply by Rich-and-Yan0

Hi Everyone I had a very weird thing happen to me this morning. I had a guest request a booking and I asked them a few questions as I always do, they seemed a bit evasive and their answers a bit weird (too much information). I decided to confirm. ... Latest reply by J-Renato0

I would ask the company to consider something.I am never going to be able to host more than one booking per night, I do not have that corporate structure that the company’s philosophy and strategy appears to be driven towards… I am a core host, one of the... Latest reply by Camelia15

Dear Hosts Please read the following email sent to one of our fellow hosts from an Airbnb customer service representative regarding a GUEST having their upbeat review removed, apparently because the guest did not realise the review was public. "Me... Latest reply by Shelley220

Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social... Latest reply by MariaLuiza4

Hi folks I offer a private room, shower-room next door and breakfast goods, to which guests help themselves. I list the breakfast goods multiple times throughout my listing. On their arrival I greet and show guests around. This includes the kitchen wher... Latest reply by Yulianna0

I am a super host with over 146 - 5 star reviews and I cannot understand how a guest who breaks the rules, disrespects your home, sneaks in extra guests and leaves past check out time, is allowed to leave a review. If a guest breaks the rules they shou... Latest reply by Petra327

Hi Everyone, My guest is staying in our private room that we rent out in our home. Because we already have two territorial dogs on our property, we have a no pets policy, but we obviously make exceptions for service animals. My guest arrived, and it was... Latest reply by Lizzie

So my very first guest shows up with a party of six, rather than the agreed upon party of four. I have altered the reservation to reflect the additional guest fee. But what happens if he refuses to pay? I sent an email this morning letting him know that... Latest reply by Zappa0