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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Just had another bad experience with Air BNB where a host has kept our money and booking was cancelled 4 days prior to the booking. Air BNB could do more to actually be fair in this situation but frankly they don't care. So disappointing!!!!!!!!! Latest reply by Geoff338

I had my first really bad guest experience with bad reviews, and harsh messages sent to me. They broke house rules and left a mess . I was even more discouraged after reading about all the bad experiences mentioned here. Needless to say, it had me recon... Latest reply by Gary432

Recent guests on arriving at our expressed surprise at finding our Bedroom had an en suite Bathroom as it was not stated on our listing Has anybody noticed a change on the Airbnb app ? Within the Bedroom edit there is a tick Box facility to confirm that ...

Hi Host family, I am a new host to Airbnb. I had an unfortunate incident where a guest damaged my apartment. Check out was 29 December 2019. I found out about about these damages when another guest had checked in a few days later. I then reported to Airbn... Latest reply by Anonymous

Hello Just Got robbed by a guest in our property in Guadalajara, Mexico and it's been 8 days since that, since the first day we found that which was at check out day, I called to the platform, send information to a few of them and all proves even a video ...

Just wondering what hosts general feel about items that get broken or damaged in your home. I had a stand up fan that our last guest decided to place up on a table ( it’s a floor fan) and they knocked it down and broke half of the stand off. As they were ... Latest reply by Luana130

I am seeking justice and don't know who to talk to. Airbnb customer service won't help and they even removed my response to his review. This guest told me he would come with his girlfriend only, and his "girlfriend" picked up the keys in the afternoon. A... Latest reply by Alexandra316

This morning (GMT+8) time, I had a message from my current guest saying that a thief broke into the villa and stole money from them. So immediately I sent my staff and security to the villa to investigate (we have 24 hours security patrolling the villa at... Latest reply by Anton33

I’m really not sure what to do, I have just hosted some guests that have dropped something heavy on my kitchen floor(which is barely a year old) and it has smashed one of the tiles. I have had several quotes for repair that all have said the whole floor n... Latest reply by Sarah977

Hello,I have a guest who booked the apartment at 10 AM the same day for 2 days and did a self check in within 2 hours after booking.Within an hour he wrote to me that the bed is broken. I had cleaned the apartment just yesterday and the bed was fine. Also... Latest reply by Kelly149