Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have posted in our rental that we appreciate help in conserving energy. We ask our guests to turn off lights and air conditioner if they are going to be gone for an extended period of time. Our guests still feel it's okay to take off and leave the TV... Latest reply by Jack-and-Karen1

Is it ok to ask a current guest their planned check out time? Latest reply by Juan63

I need a reliable virtual key system for our AirBnB properties out of town. The one we are currently using is very unreliable. Lockly has a bluetooth system to be used with an app. Has anyone had any experience with this or another good system? Thank ...

I made the mistake of writing a nice review for a recent group of guests BEFORE cleaning the property. My normal check-out procedure is to do an exit walk through with guests, especially first time Airbnb users. This group sent me a quick message that t... Latest reply by Lorene11

Hello everyone, I would like some suggestions or opinions on the subject of toiletries. I provide things like soap,shampoo and toothpaste and I have just been buying regular sized bottles of shampoo and didnt think that it would be a problem if a guest u... Latest reply by Amy-and-Brian0

I am new at hosting and would like to know what things you leave for your guests on arrival.The difference with me is that I am not there to greet guests so it would need to be something easy that the cleaner could leave out.any suggestions would be appre... Latest reply by Helen427

Hello. I’m fairly new to Airbnb so not sure what to do. I have guest staying who have lost the keys to the house. There is a key box available where they picked the keys up from but they have chosen to take the key with them and now lost them. Would I... Latest reply by Victor2177

One of my homes gets consistently downgraded for cleaningness. It is old. The hardwood floors are extremely worn, cabinets are patched up, there are really old odd sized air registers (can not be replaced). There are many layers of paint and some have dir... Latest reply by Jeannette45

May 20, 2019 Hi everyone,Congratulations to all of you who achieved or maintained your Superhost status in the April assessment! The longer I’ve worked at Airbnb, the more I realize what an incredible accomplishment being a Superhost is. Thanks to all o... Latest reply by Sandy8

Hi, I have a claim for just over $1,000 in damages from a guest trashing one of my listings back in January. I've had 1st level support deny claim because "I didn't notify them on time". This is despite me opening a message thread with support reporting t... Latest reply by Cathy1