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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I canceled a reservation with an Airbnb’s posted COVID-19 extenuating circumstances parameters. Since then, I’ve received several messages from customer service stating that my super host status is in jeopardy on the April 1 renewal date and generally ... Latest reply by Angie321

We have a ‘lovely’ guest who cancelled a four night stay at short notice before the Airbnb global 100% refund policy was introduced. she contacted us, asked for a refund, she was within 7 days of her arrival and within our cancellation policy she was due ... Latest reply by Kim-And-Hamid0

I am curious if so, how the process went with airbnb in both parties getting paid out. Did both the guest and host get paid out right away? Latest reply by Dimitar27

During a couples' stay this week I was startled to repeatedly hear the husband's loud sneezing and coughing through an attached apartment wall that usually acts as a sound barrier. ( My airbnb is at the back of my house.) The guests called me on the... Latest reply by Laura2592

How do I inform my guest of changing rules about providing toilet paper during this pandemic without refund Latest reply by Mike-And-Jane0

I have recently cancelled accommodation I booked in February and said it was due to coronavirus fears. So far I have only received $18 from Airbnb out of the $266 thats meant to be paid. How long does it usually take to transfer?

I recently had guests who burned my countertop with a frying pan and a new one must be special ordered and with labour cost me 4670sek.Unfortunately my home insurance does not cover such damages.The renters said that they would pay for the damage but afte...

Hi AllI am new to AirBnb (started in Feb 2020) and have little unit with 1 room with ensuite in Queenstown, New Zealand ( basically helps me pay mortgage)My AirBnb was going super well with occupancy rates close to 100% and 5 star reviews.With the coronav...

Just got another cancellation. My customer sent over that Airbnb are not refunding their service fee but they are giving the customer a voucher. Has anyone else came across this information. If they are doing this surly we should have the same option if w... Latest reply by David49

I just want to say after a lousy January, February and now with March looking just as bad if not worse.. THANK YOU AIR BNB FOR YOUR LATEST BEAUTIFULLY COMPOSED EMAIL!(re corona virus cancellation) I don’t know if you have one of these beauts, I can’t be b... Latest reply by J-Anna0