Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Air bnb should not have a star rating unless they disclose what the stars were for exactly, after all unless you receive all 5 stars we want to know who & why they left the less than perfect rating. We can not improve if we don't know what they feel we n... Latest reply by Sue-Ellen0

How do I coordinate check-in with my host? Latest reply by Kathleen197

What a whirlwind this summer has been.. 3 months of non-stop popularity, I could do no wrong. People just booked without asking questions. People checked in, only to turn around and go out to see the sites. Besides a bed, fresh linens and a shower, guests... Latest reply by Tony134

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108

Hi, A guy called Jeremy *** is supposed to have 394 Facebook Friends. He asked me to host one of his friends, named Carlos, for a week. I accepted. Carlos asked to pay by bank transfer, and told us it would take a bit of time because his bank was in S... Latest reply by Michelle254

Hello, After lots of great experience with our guests and the services provided by AIRBNB we have now a very unfortunate case at hand. Our guest left the premises ca 2 hours after check-in as the property did not have air-conditioning. The property does... Latest reply by David126

I have guests who arrive at my two bedroom house who expect to be able to sleep on the sofa. I have now said on my rules: "No extra guests or anyone sleeping on the sofa". But how do I tackle this issue if my current guests go ahead and insist that ... Latest reply by Kelly149

So, yesterday I got an inquiry. The days wanted would start on Thanksgiving, and run for three nights. All the message said was: "need an address" There was no greeting, signature, punctuation or capital letters. The photo showed an older couple, and ... Latest reply by Deborah265

Hello, So we have been using Airbnb as hosts and travellers since August and so far have had great luck with guests. This weekend we rented out our 1 bedroom/1 office apartment for what we thought were two nurses coming from DC. Nothing out of the or... Latest reply by David126

Hi I've just had a booking from someone who's profile pic does not really show the persons face as required by airbnb ..the guest also has no reviews (i've just turned on reviews in guests settings) I'm not sure how to approach this .. i've messaged gue... Latest reply by Charlotte196