Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Stay away with rentals under this company. Their policy is strict and willing to compromise tenant's safety and health. We made a reservation for a vacation house in South Lake Tahoe earlier and found out there is local wildfire, although the fire seems u...

Anyone know how to receive a covid certicate photo or file from a guest prior to approval? Thanks, Julie Latest reply by Emiel1

How can I get my flat taken off the site -the tenant has no legal right to rent out the flat in this manner, and guests are no covered by any indemnity insurance. Latest reply by Anonymous

This year I’d had 3 young women make a non-cancellable booking for a month each and then want to cancel after having had my calendar booked for months. In one instance the guest never replied to any of my messages and then never arrived and I had to hunt... Latest reply by Cari3

Hello, we are fairly new hosts and recently had another local host send us a reservation inquiry; asking us if we would like to send her our email address and she would put our airbnb on her new wedding venue site . I am not sure if this is common and ... Latest reply by Colleen253

Let me give some background. My perception about my guests- They did not really get the spirit of Airbnb and were behaving like they are living in a hotel. - My house is in a very quiet locality and Guest family were shouting during family fight/argum... Latest reply by Kshama3

We do not rent out the garage/shop area of our home. There is a locked door preventing guest from entering that space. Is it necessary to disclose the presence of a security camera in that area since it is not rented and not accessible to guests? Latest reply by Lorna170

Good evening everyone, So I have just finished my booking and put it up, I guess it doesn't actually go live for another 24hrs. I am so anxious! Do you have any tips or suggestions? Here is the preview link, please take a look, if you have any feedb... Latest reply by Bonnie380

Our rental has a refrigerator and sink, microwave, countertops and cabinets, but no stove, so no cooking. I plan on providing coffee cups and glasses, but should I stock the cabinets with dishes if there is no cooking? Thanks for your help! Latest reply by Lorna170

Hi, I've been hosting for 1.5 years and for some reason the last three bookings have come through with no personal message from the guests. Also no response to my first welcome message. Wondering if anyone knew why this might be? Is it a setting I've ... Latest reply by Louise979