Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Just needed to vent… my current guests have been running the aircon 24/7 and it’s suddenly developed an electrical fault and won’t work anymore…I’ve organised a service call for a few days, busy time as it’s summer in Aus today I bought them a $350 free s... Latest reply by Anonymous

I got a request just before 11 pm as I was dropping off. The guest has a 4.5 rating with 15 reviews and all she says is, "Hi Ann, we’re looking forward to staying here!" I was trying to decide what to say before accepting because, honestly, I was ann... Latest reply by Patricia3357

I'm considering offering a mini bar in our airbnb unit but I don't want to run afoul of any California license requirements for the sale of liquor. Has anyone researched this idea? Any help is appreciated. Thanks, Sharon 688 Latest reply by Sharon688

Hello, airbnb friends! After working to clean out a very retro property I have finally listed it on Airbnb. My goal is to present it as a time-capsule house that people can appreciate while providing all the comforts of a modern home. Would love any thoug... Latest reply by Julianna34

I have a guest who wants to bring a "well behaved" dog. I like dogs, so I'm amenable, but I'd like to add an extra amount to the security deposit to cover that eventuality--just for this guest. How do I do that? Latest reply by Quincy

Hello. I run the dog group in our village, Blockley in the Cotswolds. There are about 50 Aibrnb homes here and most allow dogs. It is difficult to know where to walk the dogs and our dog group has got a booklet of local walks which is downloadable free. I... Latest reply by Marion886

Airbnb is ignoring my refund of 120 USD after a very bad hosting experience - I left after one night of a one week booking. I booked a private room and the host was apparently sleeping in the other bedroom, which would be fine and normal procedure. But th... Latest reply by Thomas2636

We have a camera outside that we disclose in the listing. This morning we saw a woman walk out the door with a cigarette in her mouth. There is a strict no smoking policy anywhere on the property. This is our very first booking and we are so dissappointed... Latest reply by Anonymous

Good morningI have 3 diverse questions: Are there any hosts in Italy who would be interested for me to host their property on their behalf in May or June?Otherwise maybe a house swop with our place (Camps Bay, Cape Town) and a place in Italy in May 2022?I... Latest reply by Lenore22

Hi there - I've recently started letting out a holiday property on AirBnB and have installed 4 external security cameras to monitor the property when it is unoccupied. I installed Eufy cameras and I'm pretty happy with the system. I let guests know that ... Latest reply by Mark116