Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi all, We have received a booking via Airbnb for dates that were blocked due to a booking via an alternative booking portal. Our calendars for both Airbnb and the other booking portal are synced and we are sure that both calendars were blocked for the bo... Latest reply by Mike-And-Jane0

Hi there. Need some advice. I had a guest who checked out last week and they were a complete nightmare. Left my place messy, they were inconsiderate, disrespectful and the list goes on. I even contacted AirBNB while they were here to tell them I heard... Latest reply by Anonymous

We are brand new Airbnb hosts, although we've rented our house quite a bit through Craigslist in the past. We've spent the last several months renovating and refurnishing our 1800s house in the Berkshires, and started hosting guests on July 1st of this y... Latest reply by Jon2761

Hosting since 2014. Last year i’ve lost my Superhost degree fighting against what I call Drama Guests. This kind of visit is the nightmare of any host. And here in Majorca was usual in hotels and I see now in holiday rentals.What is a Drama guest? Well, s... Latest reply by Huma0

How you guys are managing this new season after all this nightmare, prices, marketing, and all related to bring more guest to your listings? regards, hi from Roatan island, Caribbean Latest reply by Emily352

We rent through Airbnb our nice, fun, upgraded home in suburban southern California. It rents mostly in the summer; families like it because we have a pool with waterfalls and a grotto. We have some fun animals, such emus, and a professional movie theat... Latest reply by Helen3

Today we received a fake booking request from an individual stating that she was in fact not wanting to book accommodation, but wanting to market her services. We had to decline this so called "booking" as a potential booking or we would have lost our... Latest reply by Sarah977

Hello everyone, I would like to have your opinion about long-term stays (>1week).Of course after a week, one expects to have a clean set of towels and linens (although I highly doubt some of them do a weekly change at home, but nevermind).My question is: ... Latest reply by Sarah977

My guest booked for a month and upon arrival she pulled out all of my furniture and found a couple of dead bugs. She stayed the night got my house dirty with pet hair and left the next morning, leaving my door unlocked as well. She said my my ac which is ... Latest reply by Matt682

Do hosters have to clean the guest's room during their stay? Also at the "price of the room" there is a choise we can give a price for the cleaning, but.... this price is about per cleaning time or for all the cleaning times? Latest reply by Kostis5