Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Like most of you, we have had cancellations when we were expecting a gangbusters spring season. All of my accounting projections have gone out the window. So with our downtime, we are tackling some improvement projects like painting and doing some early s... Latest reply by Huma0

I host the listing "Homes Pointe - Special Offer". This offer is special because the Customer agreed to pay for his real power usage after every week. I want to give the customer the opportunity to act responsibly to the environment and to safe money by u...

Thought I would post how I handled an unpleasant situation that just happened in case it helps other hosts handle something similar. A self-described student booked my place with three others for two nights, June 1-2. Today is May 30th, a night I blocked ... Latest reply by Russell49

If you are a host, what are some ways that you manage your cleaning service and laundry service expenses with the amount of income received from your cleaning fee? Does your cleaning fee adequately cover these costs or have you had to raise it over time?... Latest reply by Mike-And-Helen0

Can somebody please tell me where on the hosting dashboard the cancellation function is? The booking for this weekend was made on 14/3 so meets the criteria for cancellation offered by AIRBnB that doesn’t impact status but I can’t find it. Their advic... Latest reply by Irene879

I have guest who are coming up on the end of a 10 day stay and they just contacted me saying that they want to put themselves in self quarantine because officials are telling people to stay where they are and not travel and put themselves under self quara... Latest reply by Helen3

As bookings will undoubtedly ease, I'm going to do a few neglected jobs to the house. I'm going to oil the deck, clean out the shed, do some gardening, clean the windows, touch up paintwork, prune a big tree, clean the brick pavers, weed the gravel, a fe... Latest reply by Mike-And-Helen0

It is unbeleaveable! It was a super host who had the nerve to sent me the following message between quotes! "Hi ........... , what time tomorrow would be the first available hour for check-in?Is the apartment quiet at night and is the WiFi strong for wor... Latest reply by J-Renato0

I canceled a reservation with an Airbnb’s posted COVID-19 extenuating circumstances parameters. Since then, I’ve received several messages from customer service stating that my super host status is in jeopardy on the April 1 renewal date and generally ... Latest reply by Angie321

We have a ‘lovely’ guest who cancelled a four night stay at short notice before the Airbnb global 100% refund policy was introduced. she contacted us, asked for a refund, she was within 7 days of her arrival and within our cancellation policy she was due ... Latest reply by Kim-And-Hamid0