Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I've noticed that a lot of guests that book my apartment throw parties or smoke marijuana. I have a no smoking policy, of course and have even resorted to printing out the house rules and taping it up to the fridge with signs that say no smoking of any so... Latest reply by Tony-And-Una0

My current group of guests who are staying for two nights called me earlier today to let me know the oven is not working. They were just getting ready to cook so I understand it is a huge inconvenience- they already bought the groceries, had menu planned.... Latest reply by Inna22

What are your tips for dealing with a guest who "got the flu" during their stay? It is going around and I understand there is a lot of concern about the coronavirus. The guests are an older couple and want to extend their stay because the ill member is "t... Latest reply by Kelly149

I'm the first one to run a host.As soon as we started operations, we received a 7-night * guest as our first guest.Sadly, hair, various materials, and eating * bags and plastic were found in washbasin drains and toilets.While we were cleaning up t... Latest reply by Linda108

hello guys I have been hosting for quite some time, usually good experience but recently i got two guests that I need to review and I feel a bit uncomfortable leaving a negative one so I thought that i ask you here 1. guest 1: man with a 6 year old child... Latest reply by Dora31

I’ve been a super host for 2 years and my reviews for the 4 apartments listed are always good.Recently I had a guest (party of 3) who booked for 3 nights and wanted to extent but we already had bookings in all the apartments but one of them was becoming a... Latest reply by Alireza9

I am always totally clear with guest about the fact that my house is a terrace with thin walls - and that they have to be quiet after 10pm or the neighbours will be angry with me. I don't know what else to do. I don't want to stop using airbnb. Help pleas... Latest reply by Anonymous

I have this feeling my host will cancel based off of the last reviews on their profile & combined with unresponsiveness. The booking is tomorrow and I dont have the code for the lock box. Booking says i'll get it tomorrow, and i'm willing to wait. It was ...

Hello Community, I'm very angry with Airbnb disclosure requirements. I had a guest book but didn't disclose his disability. He doesn't have a mobility disability, nor a hearing or vision disability. He has 2 prothetic arms making daily life a challenge fo... Latest reply by Susan1297

t bad experience. Response from Elena:My last guest ** reservation u stayed for 5 months but it was a person who took attributions to change things in the apartment to place other TVs on the wall move the TV decoration of the room to place additional t... Latest reply by Anonymous