Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi everyone! I had three people for the last week in one of the guest rooms, and even if they were kind of nice and friendly their stay ended up being a nightmare. They arrived almost 2 hours late without notice and didn't even apologize when they arri... Latest reply by Ian-And-Anne-Marie0

I cannot figure out how in the world to send you an email within the Airbnb app. Beyond frustrated. So I could use some help with that. Most importantly, I have a guest who is wanting to rent long term. I want to rent to them but I want to meet them ahe... Latest reply by Branka-and-Silvia0

I'm a new user here and just had a bad experience which is not airbnb's fault, but I just want to share with everyone here so you can aware of these scam hosts. A few days ago I was looking for an apartment to rent in West UK and found a very nice look... Latest reply by Chiara529

The tap water here is safe to drink. Whether or not it’s delicious is a personal preference. I drink it, but am not picky. For anyone who doesn’t care to drink it straight from the tap, the fridge has a water and ice dispenser in the front. Both are fil... Latest reply by Mary-and-Col0

Anyone had experience of this and can offer advice? We have a guest coming in a few weeks and they've asked for our exact address in order to have event tickets delivered in advance of their arrival. Normally exact address goes out with check in detai... Latest reply by Mary115

Hi Please could someone tell me what the Airbnb process is after reporting a guest for inappropriate behaviour - I have seen the message that hosts will not be informed of outcome but I would still like to know what the process is? Many thanks Latest reply by Mary1556

Hello all, I need your valuable opinions! Last week we hosted a family that was new to Air and it turned out to be a regrettable experience! They flooded the bathroom in the suite, cleaned up the mess with our bath towels. They then bagged up the towels a... Latest reply by Sarah977

Hi All, I am hoping to get a little bit of advice... I am new to Airbnb (as a host) and not sure about some things. I thought I was on Instant booking (only guests with good reviews) but it seems I am not. I have just had a request to book and as it was... Latest reply by Gordon0

Hello, I have seen this topic has been kind of addressed but not recently and with Airbnb changing rules etc all the time I'd like to discuss this: We have a guest room with a single bed and last night our guest forgot her key to the flat. She came home... Latest reply by Ian-And-Anne-Marie0

Ever since Airbnb removed the photos from inquiring guests a sense of unease overcomes me when I receive an inquiry or instant booking. I know many others feel the same and honestly the feeling never goes away. Its something about the fear of the unknown... Latest reply by Sarah977