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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I rented my place for 12 guests to a first time Airbnb user. I was very clear that no additional visitors are welcome on the property besides the 12 guests, especially during Covid. The guest agreed to these terms by booking. Today an airstream appears an... Latest reply by Bret348

How do I upgrade current guest? Latest reply by Helen350

Has any one seen any information on why Airbnb are routinely allowing cancellations until 31 July despite lockdown ending 4 July? Latest reply by Escape-To-St-Ives0

A recent reservation was for 2 guests. They showed up with 6 people. They were loud and partied until 4 in the morning. I repeatedly told them they needed to quiet down. They were very disrespectful saying they paid for this. Two people finally left. I wa... Latest reply by Helen3

Need help how to word the review for three guests who smoked despite the house rules against it. It was a short two night stay, they have already checked out so there is no point in trying to ask ABB/CS for help. It's impossible to document how bad the ... Latest reply by Susan10

Hello everyone, Im a new host but i have already experience to host the guest. Currently i try to make a workflow for hosting my guest since i have some house in Bali. I need advise from your experience to take care your guest, from before they check in, ... Latest reply by JonandAngie0

Hello Airbnb,I resently had a message from a guest that was autotranslated by the platform and I did not know what was the original language, and so I did not know in what language to respond. How can I turn off this option?Thank you for your time.Eleni

Does anyone respond these? NO emails or phone to contact. I just had a very bad experience with a client recommended of yours, the person had an alcohol and drug problem, locked himself in the apartment for weeks, got into a serious health problem and had... Latest reply by Helen350

Had an experience with the worst guest ever. The guest booked our place for her teenage son and friends(3) and it turned to our worst host experience so far. They broke our NO SMOKING POLICY 1 hour into the booking(smoking marijuana). We gave them a wa... Latest reply by Colleen253

Hi, I'm in Houston and COVID has really taken off here. Is it acceptable for me to refuse accommodation (entire place) to any high risk individuals such as doctors, nurses, EMTs, firefighters, or police? If I can't, I'll just pull the listing and look f... Latest reply by Melodie-And-John0