Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am receiving adittional messages from airbnb community center asking for an answer in my last stayplease call Jenard from airbnb support, he solved our differences with the Host’s this guy is trying to send to trash my reputation with a lot of lies....i...

Hello Airbnb Community, I'm a superhost and have a 1 bedroom apartment that I rent out with a maximum of 4 guests. Recently I've had 2 separate reservations book for 2 guests but they brought in 12 guests instead and partied all night. For one of them t... Latest reply by Hillary73

So, I just found something after rearranging one of my listings furniture. A guest decided to move around some of the furniture and re-distribute some of them. I was welcoming the idea and didn't mind at all. Surprisingly i found a missing frame and an o...

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116

A guest put the iron face down on our carpet, melting an iron shaped mark under the table. The guest admitted that they had caused the damage. I messaged Airbnb support requesting information about how best to deal with this. Many unhelpful and repetitive... Latest reply by Gema57

Hi fellow Airbnb hosts, I recently set up a zero alcohol policy to all my listings due to the fact that my listings are rented as a whole and they sleep up to 20 guests and I was getting a a lot of bachelor parties and reunions whereby guests will cause a... Latest reply by Jennifer1897

First guest was excited but that quicky turned to diasapointment.The guest broke all the rules with large gatherings 10 strange people.Spoke to him numbers were redu ced however extra person stayed.mow a child is there.LOose garbage in the bin so tired Latest reply by Jennifer1897

I need some advice on how to deal with this situation and ideas on how to review these guests and a response to what is not going to be a favourable review of their stay.Thanks in advance.The guests booked 7-16 of this month. As soon as they arrived, I h... Latest reply by Terri38

I’m a little bewildered and perplexed as to how this guests train of thought must be functioning. I send every guest when they book a list of my House rules, The third and one of the most important rules is no friends/family or local friends allowed. Th... Latest reply by Alison437

I live in UK and have an apartment on Airbnb in Italy. I have had an enquiry for a week in February and have pre-approved it but the guest wants to speak to me to ask some questions. Airbnb won't let me send or receive telephone numbers. How do we go f... Latest reply by Linda108